Manage Conditional Field Resolution For Free

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.

Some best practices to prevent your issues from having a mistakenly set resolution, or/and the appropriate one are: Create a post function on the transition that leads to the "Done" status to set the resolution as something fixed: By doing to you are setting an appropriate and acceptable resolution.

Resolutions: Any issue that has the Resolution field set is treated by JIRA as "resolved". A JIRA issue can be resolved in a number of ways. The default resolution statuses are: Fixed, Duplicate, Won't Fix, Incomplete, and Cannot Reproduce.

Resolution Set Using a POST Function Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

The Resolution Time report for Jira Cloud displays the time spent per issue in unresolved and resolved statuses. For example, you can see the totals for all the combined resolved statuses for a particular issue, including number of times updated and average time.

Resolution Field Resolution is a special field in JIRA. It has an initial value of 'Unresolved', which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.