Protect Conditional Field Resolution For Free

Unresolved means the resolution field is NULL in the database. this means the workflow isn't providing for setting the resolution before going the status flagged as Done. You need to fix the workflow. The transition moving to Done needs to one of two things; 1.

Resolution in JIRA In order to do this, you will firstly have to obtain the resolution ID that you want to exclude. Here's how: Go to the Resolution tab under Issues section > Issue Attributes section. You should see all the resolution options.

You have to transition the issue back to Open and then change the Resolution to Unresolved then transition the issue back to the state you were in prior to changing it to Open. sorry...you don't have to change the resolution. Changing it to Open automatically changes it to unresolved.

Resolution Set Using a POST Function Locate your Workflow: > Issues > Workflows. Click Edit under Actions for your workflow. Select your "Done" transition, and Click POST Functions. Click 'Add POST Function > Select 'Update Issue Field' Select Resolution for Issue Field and the appropriate Field Value.

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

Open any impacted issue in the Jira issue view, and then transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues. Alternatively, you can use a Bulk Operation to edit all the impacted issues and transition them using the 'Fix Resolution' transition.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;