Reprimand Add Conditional Fields For Free - Conditional Fields Zendesk

A condition builder constructs a condition statement with a series of contextually generated fields. Condition builders are used in many operations, such as creating filters, administering surveys, and administering access control.

A conditional field is a field that is hidden from the respondent's view by default. Once triggered by a multiple-choice option, it is visible on the form.To create a conditional field, you must have a multiple-choice field to trigger it. Conditional fields cannot be triggered by text input questions.

To make conditional ticket fields requiredCreate a new condition for the ticket field or cgo to Admin Center > Objects and rules > Tickets > Forms to edit an existing ticket form.Click the Required field.From the drop-down list, select the requirement settings you want to use.More items...

In Admin Center, click the Channels icon ( ) in the sidebar, then select Classic > Web Widget. In the Customization tab under Custom ticket fields, click the Custom ticket fields drop-down. Select the custom ticket fields you want to display in the contact form, or select All custom fields. Click Save.

A conditional ticket field is a ticket field within a ticket form that only appears to agents and end users some of the time, under certain circumstances.

Every time a ticket is created or updated, all of your triggers run in a cycle against that ticket in the order the triggers are listed. A trigger will fire and update the ticket if its conditions are met during the cycle. A cycle is the entire process of a ticket being checked against all your triggers.

Using the Conditional Fields Feature You can create a ticket condition by going to Zendesk Support > Admin > Ticket Forms > hover on a ticket form > conditions. You can add as many conditions as you would like to a ticket for both agents and end-users.