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A consumer wishing to port a number should contact the prospective new carrier, who will start the process of porting by contacting the consumer's current carrier. Commission rules require carriers to port a number when they receive a valid request, and carriers may not refuse to port.

The industry average for porting a number is 7 to 10 days. The actual time it takes is dependent on a few factors. In this article, you will learn how porting a number works, and what can stall the process when porting your number to Smith.ai.

This typically means that either you have an unpaid balance or the carrier charges a port away fee. To resolve this rejection you must pay any outstanding balance/fee to your current carrier.

Contact your telecommunications provider Most providers will let you change your phone number either online or via a mobile app. In most cases, it is best to contact your provider and let them know that you want to change your phone number because they can help you and provide you with the best guidance.

Companies may charge you to port your number, but you can ask whether any fees can be waived or negotiated. Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee.

A phone number cannot be ported if the customer has already cancelled service with their old provider and the number is no longer active or has been assigned to a new customer. A phone number cannot be ported if the new carrier does not have an interconnection agreement with the donor carrier.

Keeping your phone number when you change network is known as porting your number, and to do this you need a porting authorisation code - or PAC code. You give this code to your new provider and they handle the transfer of your number as well as the cancellation of the service from your current provider.