Revise Required Field Resolution For Free

Resolution is a system Field and it's always mandatory. You cannot make it optional from Configuration scheme. You need to remove it from create/edit screen and try creating a task. Try removing it and create a new task.

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation. So, do you want to change because it it wrong or do you want change it when moving your issue to the done status?

Add, edit, and delete a resolution Select > Issues. Under ISSUE ATTRIBUTES, select Resolutions. Fill in the form below the existing resolutions. You can edit the name and description at any time.

Solution Go to the project settings > Workflow; Edit the desired workflow; Find the transition that will reopen the issue and click on it; Navigate to the pop-up and click on Post Functions, then click Add post Function; Add the Clear Field Value event as a post function; Select the Resolution field and click add;

Open any impacted issue in the Jira issue view, and then transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues. Alternatively, you can use a Bulk Operation to edit all the impacted issues and transition them using the 'Fix Resolution' transition.

Jira applications by default will mark an issue as Unresolved when the resolution field does not have any value on it. Similarly, if an issue does not carry any value on the Resolution Field, Jira applications will see it as not yet resolved.

The resolution is changed in the post-function. If it needs to be unresolved, the next transition needs to have the post-function "Update Issue Field", select "Resolution", then select what you want that resolution to be.

Go to post-functions -> Update Field Value -> Resolution = Done.