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Conclusion Clearly state the purpose of the letter. Provide detailed information about the product or service. Include specific terms and conditions of the warranty. Use professional language and tone throughout. Be concise and to-the-point in your communication. Address any potential concerns or objections upfront.

An express warranty can be made either orally or in writing. While oral warranties are important, only written warranties on consumer products are covered by the Magnuson-Moss Warranty Act. Your warranty is a contract that commits you to stand behind your product.

Clarify what the warranty does and does not cover. Be specific when writing out exactly what the warranty does and does not cover. For example, if your product malfunctions, write out whether you will pay for new parts, as well as labor. Do customers have to go to you for repairs, or can they use outside vendors?

Below are some of the most common reasons warranties are invalidated by merchants: The warranty period has expired. The defect or part is not covered. The product failure is due to misuse or lack of proper maintenance.

Clarify what the warranty does and does not cover. Be specific when writing out exactly what the warranty does and does not cover. For example, if your product malfunctions, write out whether you will pay for new parts, as well as labor. Do customers have to go to you for repairs, or can they use outside vendors?

Warranty Agreement Template Define the exact length of the warranty coverage for each item or service in your agreement to minimize confusion. Add any limitations or exclusions to your warranty coverage in this section so potential customers know what is and isn't covered.

Download Sample Warranty Policy Template What does this Warranty Policy cover? What will you do to correct problems? How long does the coverage last? What does this Warranty Policy not cover? What do customers need to do to get repairs/service under the warranty? Applicable state laws.