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Make sure that your invoicing solution or accounting software includes customizable deduction codes. This will require your customers to indicate the reason for a short payment via an approved list of options, which will help you reconcile short short paid invoices without the guesswork.

5 ways to deal with a disputed invoice Ask questions and investigate. It's tempting to get defensive when a customer disputes an invoice. ... Help the customer understand they're mistaken. If the customer is in the wrong, don't start accusing. ... Propose a mutually beneficial resolution. ... Escalate? ... Enforce your legal rights.

After you identify a discrepancy, you might have to contact the vendor if you think that the information on the invoice is incorrect. Depending on the resulting agreement with the vendor, you can then take one of these actions: Accept the price difference, and post the invoice that has matching discrepancies.

Here are seven ways to resolve payment disputes: Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.

Ideally, you should send a formal letter to the client advising them of the error and requesting that they remit the outstanding balance. This approach has a few key benefits. First, it notifies the client that you saw the discrepancy and expect to receive full payment.

Here are seven ways to resolve payment disputes: Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.

Check the documents carefully The first step is to check both the BOL and the invoice carefully for any errors, omissions, or inconsistencies. Compare the information on the BOL with the actual goods received, and the information on the invoice with the agreed contract or purchase order.