Spread Out Conditional Field Resolution For Free

Resolution is a special field in JIRA. It has an initial value of 'Unresolved', which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set.

You have to transition the issue back to Open and then change the Resolution to Unresolved then transition the issue back to the state you were in prior to changing it to Open. sorry...you don't have to change the resolution. Changing it to Open automatically changes it to unresolved.

You must open the workflow, which is used for the issue type, and find the required transition to the Done status. Open this transition and have a look at the screen, which is used for this transition. Add the Resolution field to this screen.

The resolution field is a special one, and you can only edit it if you add it to a screen, change it as part of a post function, or set it using an automation.

Jira applications by default will mark an issue as Unresolved when the resolution field does not have any value on it. Similarly, if an issue does not carry any value on the Resolution Field, Jira applications will see it as not yet resolved.

Go to post-functions -> Update Field Value -> Resolution = Done. Publish workflow. Go to issue navigator -> search JQL -> Bulk Change -> Transition all issues from Resolved to Resolved. After finishing, revert the workflow back.

Open any impacted issue in the Jira issue view, and then transition them using the 'Fix Resolution' transition. This will reset the field to the desired resolution for all these issues. Alternatively, you can use a Bulk Operation to edit all the impacted issues and transition them using the 'Fix Resolution' transition.