Systematize Conditional Field Release For Free

Administrators and agents in custom roles with permission can create any custom field type for an organization, except multi-select and credit card. In Admin Center, click People in the sidebar, then select Configuration > Organization fields. Click Add field. Select a field type, then enter a Display name.

How to create better forms with conditional form fields (CFF) Step 1: Create a form. The first step is simply to create a form that includes all possible fields. ... Step 2: Indicate the field's conditions. ... Step 3: Relate conditional fields to their trigger field.

Perform the following actions in Zendesk Support. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Fields. Click the Add field button. Click New Field at the top of the page, and enter a title for the field, in this case Office location. From the list of field types, click Drop-down.

Conditional fields allow you to manage sets of dependencies between fields. Such fields are available for editing and display only if the right condition is met. To create conditional fields, you must first create custom fields and then leverage such fields in forms.

Creating conditional ticket fields and adding them to ticket forms In Admin Center, click Objects and rules in the sidebar, then select Tickets > Forms. Move the cursor over the ticket form that you want to add conditions to, then click the options menu ( ) on the right side and select Conditions.

If you do not have access to conditional ticket fields, or you need to set a top-level field as required for a status other than solved, create a trigger or an automation that can check if the field is blank and send a notification to the assignee requesting the field be completed. Create a trigger.

Access the Conditional Logic Wizard. Go to the Settings tab in the Form Builder, then click Conditions on the left. Select the condition you need.