Ticket Mandatory Field Document For Free - Railway Ticket Pdf Editor

Ticket fields on a ticket form are visible to end users in the contact form, in the help center or Web Widget (Classic) for example, and to agents in a ticket, as shown here. Tickets contain other data that you can access using placeholders and the Zendesk API.

Navigate to Admin -> Field Manager -> Time Entry Fields Click on any field to open the field editor and customize the name of the field and the placeholder text. Choose to make the field mandatory while the agent submits the form.

If you do not have access to conditional ticket fields, or you need to set a top-level field as required for a status other than solved, create a trigger or an automation that can check if the field is blank and send a notification to the assignee requesting the field be completed. Create a trigger.

To add conditions to ticket forms In Admin Center, click Objects and rules in the sidebar, then select Tickets > Forms. Move the cursor over the ticket form that you want to add conditions to, then click the options menu ( ) on the right side and select Conditions.

Configuring required fields Required fields are configured in Settings > Business Rules > Field Rules. You'll see tabs for leads, contacts, and deals. Determine which fields need to be filled out in order for users to create a new lead, contact, or deal in Sell.

Fields can be marked as mandatory, meaning they must contain a value before the record can be saved. Mandatory fields are marked with a field status indicator before the label.

Ticket forms can be created for multiple types of support requests. These forms enable users to key in and specify support requests to an internal or external team of experts. They include details about a specific type of support request, allowing agents to have all the information in hand to resolve the ticket.