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In preparation for your upgrade, review the upgrade and migration tasks for various applications and features. Plan to complete these tasks, when applicable, before or after the upgrade is complete. Plan and track the activities related to your ServiceNow instance upgrade.

Navigate to System Scheduler > Scheduled Jobs > Scheduled Jobs. In the list, find the Check distribution for possible upgrade scheduled job. View the Next action column to determine when the job next runs.

When you switch versions, your configuration information migrates automatically to the upgraded version on the active partition. If for any reason you decide to back out of the upgrade, you can restart the system to the inactive partition that contains the older version of the software.

You generally can schedule upgrades at your convenience; however, if you fall behind and your instance is on an unsupported release family, ServiceNow will schedule an upgrade for your instance to the most current release family to ensure access to the latest features as well as the latest security, performance, and ...

Phase 1 - Read the release notes and plan your upgrade. Phase 2 - Prepare for the development instance upgrade. Phase 3 - Verify your upgrade configurations and schedule the development instance upgrade in Now Support. Phase 4 - Upgrade and validate the development instance.

However for your Personal Development Instance (PDI) you can easily follow the following steps: Login in developer.servicenow.com site. Click down allow near your name on top right. My instance information menu is displayed. Click "Upgrade Instance" and then a list of instance versions are displayed.

The ServiceNow upgrade policy states that we provide support for the two most recent release families?the current release and one release behind the current. This means you need to upgrade at least once a year to stay current. Once you fall behind the supported versions, ServiceNow will schedule an upgrade for you.