Hotel concierge services Forms for Middlesex
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FAQ
A concierge is responsible for providing local information and helping guests organize any activities they wish to do during their stay. Sometimes the concierge builds a detailed itinerary for a guest, while other times he or she simply answers questions or points guests in the right direction.
In hotels or resorts, a concierge assists guests by performing various tasks such as making restaurant reservations, booking hotels, arranging for spa services, recommending night life hot spots, booking transportation (like taxi, limousines, airplanes, boats, etc.), coordinating porter service (luggage assistance
What are the Job Responsibilities of a Concierge?Greeting guests/customers.Manage guest/customer complaints.Taking messages.Managing mail, luggage and deliveries.Perform basic administrative/secretarial/reception duties.Running errands to assist guests.Arranging transportation and excursions upon visitor request.More items...
When a concierge makes multiple arrangements, guests should tip an amount commensurate with the servicesay between $20 and $50at the end of their stay. The American Hotel & Lodging Association offers excellent advice on tipping standards in their Gratuity Guide.