In Chicago, Illinois, a complaint regarding failure to return security deposit arises when a tenant contends that their landlord has failed to refund their security deposit in accordance with the applicable laws. This issue commonly occurs when a tenant moves out of a rental property and expects to receive their security deposit back within a specific timeframe, usually within 30 days as mandated by the Chicago Residential Landlord and Tenant Ordinance (ALTO). The Chicago ALTO provides comprehensive guidelines to protect tenants' rights and regulate landlord-tenant relationships. According to the ordinance, landlords are obligated to return the security deposit to their tenants within the designated timeframe, minus any lawful deductions for damages beyond normal wear and tear. Failure to comply with these regulations may result in a legal dispute. There can be various types of complaints related to failure to return security deposits in Chicago. These may include instances where the landlord refuses to return any portion of the security deposit without a valid reason, fails to provide an itemized statement detailing any deductions made, breaches the 30-day timeframe for returning the deposit, or simply does not respond to the tenant's written request for the refund. Tenants who encounter such issues can file a complaint with the appropriate authorities, such as the Chicago Department of Buildings, the Metropolitan Tenants Organization (MTO), or a local housing court. These entities can provide guidance on the necessary steps to take and inform tenants about their rights, ensuring they follow the proper legal procedures. To initiate the complaint process, tenants need to gather relevant documentation including the lease agreement, proof of payment of the security deposit, written requests for the refund, and any other evidence supporting their claim. It is crucial to ensure that the request for the security deposit refund was made in writing and sent to the landlord via certified mail or other traceable means. Upon submitting the complaint, the authorities will investigate the matter, often requiring both parties to present their case and any supporting evidence. The aim of the process is to reach a fair resolution, either through mediation or a formal hearing. If the tenant proves their entitlement to the security deposit refund, the landlord may be ordered to return the deposit promptly and potentially face additional penalties, such as fines imposed by the court. It is important to note that the specific procedures and remedies for failure to return security deposits may differ slightly depending on the circumstances and variations in local regulations. Therefore, it is advisable to consult with an attorney specializing in landlord-tenant law or consult the official Chicago ALTO guidelines for precise information in the relevant jurisdiction.