This form is a sample letter in Word format covering the subject matter of the title of the form.
Dear [Customer's Name], We would like to acknowledge the receipt of your recent notice regarding the unacceptable merchandise you received from our company. We apologize for any inconvenience this may have caused and assure you that we take such matters very seriously. On behalf of our team at [Company Name], we sincerely apologize for any oversight or error in processing your order that led to the delivery of unacceptable merchandise. We understand the importance of providing high-quality products to our valued customers, and we deeply regret that we fell short of your expectations this time. We have thoroughly reviewed your complaint and have already initiated an investigation into the matter. Our dedicated team is working diligently to identify the cause of this issue and ensure it does not reoccur in the future. Rest assured, we are committed to maintaining the highest standards of quality and customer satisfaction. As a token of our apology, we would like to offer you several options to rectify the situation. Firstly, we can arrange for the immediate replacement of the unacceptable merchandise with the correct item as per your original order. Alternatively, if you no longer wish to receive the item, we can provide a full refund for the purchase amount. Additionally, we would like to offer you a [discount/code/gift card] towards your next purchase with us as a gesture of goodwill. To proceed with the resolution of your complaint, kindly reply to this letter or contact our customer service department at [customer service number] within the next [time frame]. Our representatives will be more than happy to assist you and ensure that your concerns are addressed promptly. Once again, please accept our sincerest apologies for the inconvenience caused. We greatly value your patronage and appreciate your understanding in this matter. We are committed to rectifying this situation to your utmost satisfaction and regaining your trust in our products and services. Thank you for bringing this issue to our attention, and we assure you that we will do our best to exceed your expectations in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information] Keywords: Contra Costa, California, sample letter, acknowledgment, receipt, unacceptable merchandise notice.Dear [Customer's Name], We would like to acknowledge the receipt of your recent notice regarding the unacceptable merchandise you received from our company. We apologize for any inconvenience this may have caused and assure you that we take such matters very seriously. On behalf of our team at [Company Name], we sincerely apologize for any oversight or error in processing your order that led to the delivery of unacceptable merchandise. We understand the importance of providing high-quality products to our valued customers, and we deeply regret that we fell short of your expectations this time. We have thoroughly reviewed your complaint and have already initiated an investigation into the matter. Our dedicated team is working diligently to identify the cause of this issue and ensure it does not reoccur in the future. Rest assured, we are committed to maintaining the highest standards of quality and customer satisfaction. As a token of our apology, we would like to offer you several options to rectify the situation. Firstly, we can arrange for the immediate replacement of the unacceptable merchandise with the correct item as per your original order. Alternatively, if you no longer wish to receive the item, we can provide a full refund for the purchase amount. Additionally, we would like to offer you a [discount/code/gift card] towards your next purchase with us as a gesture of goodwill. To proceed with the resolution of your complaint, kindly reply to this letter or contact our customer service department at [customer service number] within the next [time frame]. Our representatives will be more than happy to assist you and ensure that your concerns are addressed promptly. Once again, please accept our sincerest apologies for the inconvenience caused. We greatly value your patronage and appreciate your understanding in this matter. We are committed to rectifying this situation to your utmost satisfaction and regaining your trust in our products and services. Thank you for bringing this issue to our attention, and we assure you that we will do our best to exceed your expectations in the future. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information] Keywords: Contra Costa, California, sample letter, acknowledgment, receipt, unacceptable merchandise notice.
