This form is a sample letter in Word format covering the subject matter of the title of the form.
[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Merchant's Name/Company Name] [Merchant's Address] [City, State, Zip] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Merchant's Name/Company Name], I am writing to acknowledge the receipt of your recent communication regarding the delivery of unacceptable merchandise. I appreciate your prompt response and want to address this matter to ensure a satisfactory resolution. Firstly, I would like to express my disappointment in the quality of the merchandise received. As a valued customer of your esteemed company, my expectations were far from met. The item(s) in question, specifically [describe the merchandise in detail], are unacceptable due to [state the specific issues, such as damages, defects, incorrect specifications]. I have enclosed a copy of the receipt along with images depicting the flaws and discrepancies observed. These irrefutable evidence shall serve to substantiate my claim. It is of utmost importance to highlight that these issues were neither caused by mishandling during transit nor a result of my own negligence. To resolve this matter, I kindly request you to proceed with the following actions: 1. Provide a full refund for the purchase price of the goods mentioned. 2. Arrange for the collection and return of the unacceptable merchandise at your expense. 3. Issue a replacement of the item(s) or offer an alternative solution to rectify the situation promptly. I expect a satisfactory response within [reasonable time frame, e.g., 10 business days] from the date of this letter. Failure to comply with this request would leave me no alternative but to escalate the matter further. Furthermore, I would like to address your attention to the relevant consumer protection laws and regulations which grant me the right to expect a refund or replacement for faulty goods. Failure to address this dispute in an expedited and fair manner may result in my seeking legal remedies to protect my consumer rights. I trust that you will handle this matter with the utmost professionalism and ensure a prompt resolution. I value the relationship I have had as a loyal customer of your company and hope that this unfortunate incident can be resolved swiftly, allowing us to continue our positive association. Please acknowledge receipt of this letter and confirm your understanding and commitment to resolving this unfortunate situation at your earliest convenience. Thank you for your immediate attention to this matter. Yours sincerely, [Your Name][Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Merchant's Name/Company Name] [Merchant's Address] [City, State, Zip] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Merchant's Name/Company Name], I am writing to acknowledge the receipt of your recent communication regarding the delivery of unacceptable merchandise. I appreciate your prompt response and want to address this matter to ensure a satisfactory resolution. Firstly, I would like to express my disappointment in the quality of the merchandise received. As a valued customer of your esteemed company, my expectations were far from met. The item(s) in question, specifically [describe the merchandise in detail], are unacceptable due to [state the specific issues, such as damages, defects, incorrect specifications]. I have enclosed a copy of the receipt along with images depicting the flaws and discrepancies observed. These irrefutable evidence shall serve to substantiate my claim. It is of utmost importance to highlight that these issues were neither caused by mishandling during transit nor a result of my own negligence. To resolve this matter, I kindly request you to proceed with the following actions: 1. Provide a full refund for the purchase price of the goods mentioned. 2. Arrange for the collection and return of the unacceptable merchandise at your expense. 3. Issue a replacement of the item(s) or offer an alternative solution to rectify the situation promptly. I expect a satisfactory response within [reasonable time frame, e.g., 10 business days] from the date of this letter. Failure to comply with this request would leave me no alternative but to escalate the matter further. Furthermore, I would like to address your attention to the relevant consumer protection laws and regulations which grant me the right to expect a refund or replacement for faulty goods. Failure to address this dispute in an expedited and fair manner may result in my seeking legal remedies to protect my consumer rights. I trust that you will handle this matter with the utmost professionalism and ensure a prompt resolution. I value the relationship I have had as a loyal customer of your company and hope that this unfortunate incident can be resolved swiftly, allowing us to continue our positive association. Please acknowledge receipt of this letter and confirm your understanding and commitment to resolving this unfortunate situation at your earliest convenience. Thank you for your immediate attention to this matter. Yours sincerely, [Your Name]
