This form is a sample letter in Word format covering the subject matter of the title of the form.
Sample Letter for Acknowledgment of Receipt of Unacceptable Merchandise Notice in Orange, California: [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Supplier's Name] [Supplier's Address] [City, State, ZIP] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice Dear [Supplier's Name], I am writing to acknowledge the receipt of the notice regarding the unacceptable merchandise that was delivered by your company on [Delivery Date]. My name is [Your Name] and I am representing [Your Company/Organization], located in Orange, California. We appreciate your swift communication of this matter and are keen to address the issue promptly. Upon inspection, we found that the merchandise received does not meet our quality standards and specifications as agreed upon in the purchase order [PO Number]. The specific issues include [Describe the nature of the defects or problems with the merchandise]. As a responsible customer, it is crucial for us to maintain the highest level of quality control and ensure compliance with our requirements. We understand that mistakes can happen, but it is essential that we resolve this matter without delay to work towards a mutually beneficial solution. In light of the aforementioned issues, we kindly request the following actions to be taken: 1. Arrange for the immediate replacement or repair of the defective merchandise. Please ensure that the replacements or repairs meet all the agreed-upon specifications and quality standards. 2. Provide clear instructions for the return or disposal of the unacceptable merchandise in a manner that is convenient for both parties. Kindly clarify any necessary documentation or procedures required for the return. 3. Conduct a thorough investigation within your organization to identify the root cause of the issue. We believe that by addressing the underlying problem, we can prevent similar incidents from occurring in the future. We expect your prompt attention to this matter and request a written confirmation of your response within [Specify a reasonable timeframe, e.g., 7 business days] to ensure efficient resolution. Our aim is to maintain a healthy business relationship, and we trust that you will take the necessary steps to rectify this situation promptly. Should you require any further information or have any concerns regarding this matter, please feel free to contact me directly at [Your Phone Number] or [Your Email Address]. We look forward to a swift resolution that meets our satisfaction. Thank you for your immediate attention to this matter. Sincerely, [Your Name] [Your Position/Title] [Your Company/Organization]
