Dear [Customer's Name], We are writing to acknowledge the cancellation of your back order for the product [Product Name/Number] placed on [Order Date]. We understand your decision and want to assure you that we value your satisfaction as our loyal customer. Firstly, we apologize for any inconvenience caused due to the back order situation. Our aim is to provide you with prompt and seamless service, and we sincerely regret any disappointment caused by this delay in fulfilling your order. We understand the importance of receiving your items in a timely manner, and we appreciate your patience and understanding throughout this process. By cancelling the back order, we have immediately removed your name from our waiting list for the specific product. We have also taken immediate action to initiate the refund process for any payment you may have made in correlation with this back order. Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution's processing time. We completely understand if you have chosen to cancel the order due to the extended waiting time. However, we would like to inform you that we are continuously working towards improving our inventory management to prevent similar situations from arising in the future. Your feedback is valuable to us, and we appreciate your patience and understanding as we strive to meet your expectations. Please do not hesitate to contact our customer service team at [Customer Service Number] or email us at [Customer Service Email] if you have any further queries or concerns regarding your cancelled back order. Our dedicated representatives are always available to assist you with any assistance you may require. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. Thank you for your continued support, and we hope to serve you better in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name]