Dear [Customer], We would like to express our sincerest apologies for the inconvenience caused by the back order on your recent purchase. We understand the frustration that can arise from delays, and we value your patience and understanding. After thorough review of your order, we regret to inform you that the item you had originally requested is no longer available. We have made every effort to secure the product, but unfortunately, the manufacturer has informed us of a permanent discontinuation. This unexpected circumstance has led to the cancellation of your back order. Please note that we have promptly refunded the full amount of your purchase, including any applicable taxes or shipping charges, back to your original form of payment. You should see the credited amount reflect in your account within the next [X] business days. We understand that this cancellation may not meet your expectations, and we recognize the inconvenience this has caused. As a token of our appreciation for your patience and understanding, we would like to offer you a [X]% discount on your next purchase from our store. This discount is applicable to any item, excluding sale items, and will be valid for [X] days. Simply use the code [DISCOUNT CODE] at the checkout to avail the discount. We genuinely apologize for any disappointment or inconvenience caused by this cancellation. We appreciate your continued support and would like to assure you that such situations are rare, and we are continuously working to improve our inventory management to ensure better service in the future. If you have any further questions or concerns regarding your canceled back order or the discount provided, please do not hesitate to contact our customer service department at [PHONE NUMBER] or [EMAIL]. Our dedicated team will be happy to assist you with any inquiries. Once again, we apologize for any inconvenience caused, and we highly appreciate your understanding in this matter. Thank you for choosing [Company Name]. Sincerely, [Your Name] [Your Title] [Company Name] Variations: 1. Wayne Michigan Sample Letter for Acknowledgment of Cancellation of Back order due to Supplier Issue 2. Wayne Michigan Sample Letter for Acknowledgment of Cancellation of Back order due to Product Discontinuation 3. Wayne Michigan Sample Letter for Acknowledgment of Cancellation of Back order with Compensation Offer.