Subject: Returning Excess Payment — Orange, California Sample Letter Dear [Client's Name], We hope this letter finds you in good health and high spirits. We are writing to address an important matter regarding your recent transaction with [Company Name]. It has come to our attention that an overpayment has been made on your behalf, and we are promptly acting to rectify this error. Upon our thorough analysis of your account, we discovered that an excess payment of [amount] was unintentionally received. We deeply apologize for any inconvenience caused by this oversight and would like to assure you that your payment records are of the utmost importance to us. Given our commitment to offering exceptional customer service, we have proactively initiated the process to refund the overpaid amount. Understanding the significance of timely resolution for such matters, we assure you that every effort will be made to ensure a swift reimbursement process. In line with our policy and legal requirements, we will be processing your refund within [timeframe], which includes the necessary administrative procedures. This period allows us to fully review and validate the situation, eliminating any potential errors or discrepancies. In the case of an overpayment, we offer two options for refund: 1. Check: We will issue a company check made out to you for the overpaid amount. It will be directly mailed to the address we have on file within [timeframe]. Kindly ensure that your contact details are up-to-date. 2. Credit: Alternatively, we can apply the excess amount as a credit towards your future purchases or services with [Company Name]. This option allows you to conveniently utilize the overpaid amount without requiring any physical transaction. To proceed with the preferred method of your refund, please inform us of your choice by contacting our dedicated customer service team at [customer service contact details]. Should you have any additional queries or concerns, our team will be delighted to clarify and guide you through the process. Additionally, we kindly request your understanding and cooperation in preserving accurate payment records by promptly updating us in case of any changes to your contact information. This ensures that future transactions are seamlessly executed, eliminating any potential delays or discrepancies. Once again, we apologize for any inconvenience caused by this unintentional misstep and aim to provide a seamless solution that meets your expectations. We greatly value our relationship with you as our esteemed client and look forward to serving you with the highest level of professionalism and dedication. Thank you for your understanding and support in resolving this matter swiftly. We remain at your service, ready to assist you further. Yours sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Contact Information]