Dear [Merchant's Name], I am writing to request a refund for the recently returned merchandise that I purchased from your store in Hillsborough, Florida. I am disappointed to inform you that the item I received did not meet my expectations and fell short of the specifications outlined on your website. On [purchase date], I visited your store located in Hillsborough, Florida, and made a purchase of [product name]. The price of the product was [amount], and I paid for it using my [payment method]. However, upon receiving the item, I discovered multiple defects, including [describe the defects]. These issues significantly impacted the functionality and appearance of the product, rendering it useless for my intended purpose. As a dissatisfied customer, I kindly ask for a full refund of the purchase price, as well as any associated shipping or handling fees. I have taken care to include all the necessary documents to verify my claim, such as the original receipt and the packaging slip. Additionally, I have also enclosed photographs clearly illustrating the defects present in the merchandise. I understand that mistakes can happen, and I believe in your commitment to customer satisfaction. Consequently, I kindly request that you process my refund as soon as possible, preferably within [specific timeframe]. Your prompt attention to this matter would be greatly appreciated. Should you require any further information or have any questions, please do not hesitate to contact me via phone at [your phone number] or email at [your email address]. I am open to a resolution that is fair and satisfactory for both parties involved. Thank you for your attention to this matter, and I look forward to receiving a positive response from you soon. I trust that you will take necessary steps to rectify this situation and maintain the reputation of your business. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address]