Subject: Apology for Accounting Error and Assurance of Correction — Salt Lake City, Utah Dear [Customer's Name], We sincerely apologize for the accounting error that occurred on [date] in relation to your [product/service] purchase. At [Company Name], we strive for accuracy and providing exceptional customer service, and we deeply regret the inconvenience this has caused. To rectify this issue, we have thoroughly investigated the situation and discovered the source of the error. It stemmed from a technical glitch in our accounting system, which resulted in an incorrect calculation or misplacement of the transaction. Our dedicated team in Salt Lake City, Utah is taking immediate steps to resolve this matter promptly and conscientiously. We understand the frustration and inconvenience this situation has caused you, and we want to assure you that we are committed to correcting the error. Our accounting department is actively working to rectify the discrepancy and reconcile your account accordingly. You can trust that every effort is being made to prevent such errors from occurring in the future. In light of this mistake, we would like to offer our sincerest apologies by providing you with a [compensation offer], as a token of our commitment in resolving this matter promptly and to ensure your satisfaction. As valued customers like you are the foundation of our business, we understand the importance of maintaining your trust and confidence in our company. We take full responsibility for this error, and we assure you that we are taking the necessary measures to prevent any recurrence in the future. To further discuss the matter, please feel free to contact our customer support team at [phone number] or [email address]. Our representatives are available [office hours] and will be more than happy to assist you in any way they can, answering all your queries regarding the accounting error or the corrective actions being taken. Once again, we apologize for any inconvenience caused, and thank you for your understanding and patience in this matter. We genuinely appreciate your continued support as a valued customer and assure you of our commitment to providing you with exceptional service moving forward. Yours sincerely, [Your Name] [Your Position] [Company Name] [Address] [City, State, ZIP] [Phone number] [Email address]
Salt Lake Utah Sample Letter for Apology to Customer for Accounting Error
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