Dear [Customer's Name], I am writing this letter to extend my deepest apologies for the inconvenience you experienced with our [product/service] recently. We deeply value your patronage and deeply regret that we fell short of your expectations. At [Company Name], it is our utmost priority to provide exceptional products/services and ensure that all our customers are satisfied. However, we understand that mistakes can happen and unfortunately, we made one that affected your experience. We sincerely apologize for any inconvenience caused by [description of the issue]. Our team has thoroughly investigated the matter and is actively working on resolving the problem to prevent any future occurrences. We have also taken necessary steps to rectify the situation and ensure that it does not happen again. We understand the frustration and disappointment this might have caused you. As a token of our apology, we would like to offer you [compensation/alternative solution] to make up for the inconvenience you have faced. Please know that your satisfaction is of the utmost importance to us, and we are committed to making it right. We sincerely appreciate your understanding and patience throughout this process. We value your feedback as it helps us improve our products/services, and we assure you that we will learn from this incident to better serve you in the future. Once again, we are deeply sorry for the inconveniences caused. Your satisfaction is important to us, and we hope you will give us another chance to serve you. Please do not hesitate to reach out to our customer service department at [contact information] if you have any further concerns or questions. Thank you for your understanding and support. Warm regards, [Your Name] [Your Title] [Company Name] Keywords: Contra Costa California, Sample Letter, Apology to Customer.