Sample Letter for Apology for Over Shipment in Bexar County, Texas [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: Apology for Over Shipment Dear [Recipient's Name], I am writing to sincerely apologize for the over shipment issue that occurred with your recent order from our company. We deeply regret the inconvenience caused and take full responsibility for this error. First and foremost, please accept our apologies for any frustration or inconvenience this may have caused you. At [Your Company's Name], we strive to provide excellent service and maintain high-quality standards, but unfortunately, we fell short in this instance. Upon careful review of your order details, we realized that an error in our inventory management system led to the oversight resulting in the over shipment. We understand the inconvenience caused by excessive products, and we assure you that we are taking immediate actions to rectify this mistake. To resolve this situation, we offer the following solutions: 1. Return: If it is convenient for you, we kindly request that you arrange for the return of the excess products. Once received, we will promptly issue a full refund or provide the correct order as per your preference. 2. Discount or Store Credit: Alternatively, if you prefer to keep the additional products, we would be happy to offer you a discount on your next purchase or provide store credit to compensate for the inconvenience caused. Rest assured, we have reviewed our inventory management procedures thoroughly, and we are implementing measures to prevent such errors in the future. We value your trust in our company and assure you that all necessary steps will be taken to avoid any recurrence of this incident. Please accept this apology as an assurance of our commitment to improving our service and ensuring your satisfaction. We appreciate your understanding and patience in this matter. Should you have any further concerns or questions, please do not hesitate to contact us at [Your Phone Number] or [Your Email Address]. We are here to assist you and make this right. Once again, we deeply apologize for any inconvenience this may have caused, and we thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] [Your Company's Name]