Chicago Illinois Sample Letter for Apology for Over Shipment

• Category: Letters - Nonlegal - Apology
• State: Multi-State
• City: Chicago
• Control #: US-0094LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Dear [Customer's Name], We hope this letter finds you well. We write to apologize for any inconvenience caused due to an over shipment of your recent order. At [Company Name], we strive to provide excellent customer service and ensure our customers have a positive experience with us, which is why we deeply regret that we have fallen short in this instance. Upon reviewing our records, we discovered that there was an error in our inventory management system which resulted in an excess shipment of your order. We understand that this may have caused confusion, frustration, and inconvenience for you. Please accept our sincere apologies for the oversight. Rest assured that we have taken immediate action to rectify the situation. Our team has already been notified to halt any further shipments related to your order and work diligently to resolve this issue promptly. In terms of next steps, we kindly request your cooperation as follows: 1. Return Process: We have initiated a return process for the over shipped items. You will receive a prepaid shipping label via email within the next 24 hours. Please use this label to return the excess items to us at no cost to you. We extend our gratitude for your understanding and cooperation in this matter. 2. Refund: Once we have received the returned items, our dedicated team will process a full refund for the excess shipment amount within 3-5 business days. Please rest assured that we are doing everything in our power to expedite this process and ensure your refund is processed as swiftly as possible. 3. Customer Support: If you have any questions or require further assistance throughout this process, please do not hesitate to contact our dedicated customer support team at [Customer Support Number] or [Email Address]. Our representatives are available [Hours of Operation] to provide you with any necessary guidance, support, or updates regarding your return and refund. We sincerely apologize once again for any inconvenience caused. At [Company Name], we value your satisfaction and want to assure you that steps have been taken to prevent such errors in the future. We appreciate your continued trust in our company and look forward to serving you better in the future. Thank you for your understanding and support. Sincerely, [Your Name] [Title/Position] [Company Name]

Dear [Customer's Name], We hope this letter finds you well. We write to apologize for any inconvenience caused due to an over shipment of your recent order. At [Company Name], we strive to provide excellent customer service and ensure our customers have a positive experience with us, which is why we deeply regret that we have fallen short in this instance. Upon reviewing our records, we discovered that there was an error in our inventory management system which resulted in an excess shipment of your order. We understand that this may have caused confusion, frustration, and inconvenience for you. Please accept our sincere apologies for the oversight. Rest assured that we have taken immediate action to rectify the situation. Our team has already been notified to halt any further shipments related to your order and work diligently to resolve this issue promptly. In terms of next steps, we kindly request your cooperation as follows: 1. Return Process: We have initiated a return process for the over shipped items. You will receive a prepaid shipping label via email within the next 24 hours. Please use this label to return the excess items to us at no cost to you. We extend our gratitude for your understanding and cooperation in this matter. 2. Refund: Once we have received the returned items, our dedicated team will process a full refund for the excess shipment amount within 3-5 business days. Please rest assured that we are doing everything in our power to expedite this process and ensure your refund is processed as swiftly as possible. 3. Customer Support: If you have any questions or require further assistance throughout this process, please do not hesitate to contact our dedicated customer support team at [Customer Support Number] or [Email Address]. Our representatives are available [Hours of Operation] to provide you with any necessary guidance, support, or updates regarding your return and refund. We sincerely apologize once again for any inconvenience caused. At [Company Name], we value your satisfaction and want to assure you that steps have been taken to prevent such errors in the future. We appreciate your continued trust in our company and look forward to serving you better in the future. Thank you for your understanding and support. Sincerely, [Your Name] [Title/Position] [Company Name]