This form is a sample letter in Word format covering the subject matter of the title of the form.
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Subject: Apology for Over Shipment and Request for Resolving the Issue Dear [Customer's Name], I hope this letter finds you well. I am writing to offer my sincerest apologies for the inconvenience caused by the recent over shipment of your order from [Your Company Name]. We highly value your business and hold ourselves to the highest standards, which is why I am deeply sorry for the mistake that occurred. Upon investigating the matter, it has come to our attention that an unforeseen error in our inventory management system led to the excess shipment of [Product Name]. Please accept our sincerest apologies for this oversight on our part. We understand that this has caused inconvenience and frustration for you, and we would like to assure you that steps are being taken to rectify the situation. Our top priority now is to resolve the issue promptly and to your satisfaction. We have already initiated the process to arrange for the return of the extra shipment at our cost. We have also put measures in place to prevent such errors from occurring in the future. In addition to rectifying our mistake, we would like to offer you [compensation or discount options, if applicable]. Your satisfaction is of utmost importance to us, and we are committed to making it right. Please let us know how we can best remedy the situation and assist you further. Please accept my personal apology once again on behalf of the entire [Your Company Name] team for any inconvenience caused. We greatly appreciate your understanding and patience in this matter. If you have any further concerns or require any assistance, please do not hesitate to contact our customer service team at [Customer Service Phone Number or Email Address]. Thank you for your continued support and for allowing us an opportunity to make amends. We value our relationship with you and look forward to serving you better in the future. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] Keywords: apology letter, over shipment, rectify the issue, compensation, customer satisfaction, inconvenience, inventory management, rectifying the mistake, return of the excess shipment, customer service, making amends, [Your Company Name], resolution, foresight, understanding, support
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Subject: Apology for Over Shipment and Request for Resolving the Issue Dear [Customer's Name], I hope this letter finds you well. I am writing to offer my sincerest apologies for the inconvenience caused by the recent over shipment of your order from [Your Company Name]. We highly value your business and hold ourselves to the highest standards, which is why I am deeply sorry for the mistake that occurred. Upon investigating the matter, it has come to our attention that an unforeseen error in our inventory management system led to the excess shipment of [Product Name]. Please accept our sincerest apologies for this oversight on our part. We understand that this has caused inconvenience and frustration for you, and we would like to assure you that steps are being taken to rectify the situation. Our top priority now is to resolve the issue promptly and to your satisfaction. We have already initiated the process to arrange for the return of the extra shipment at our cost. We have also put measures in place to prevent such errors from occurring in the future. In addition to rectifying our mistake, we would like to offer you [compensation or discount options, if applicable]. Your satisfaction is of utmost importance to us, and we are committed to making it right. Please let us know how we can best remedy the situation and assist you further. Please accept my personal apology once again on behalf of the entire [Your Company Name] team for any inconvenience caused. We greatly appreciate your understanding and patience in this matter. If you have any further concerns or require any assistance, please do not hesitate to contact our customer service team at [Customer Service Phone Number or Email Address]. Thank you for your continued support and for allowing us an opportunity to make amends. We value our relationship with you and look forward to serving you better in the future. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] Keywords: apology letter, over shipment, rectify the issue, compensation, customer satisfaction, inconvenience, inventory management, rectifying the mistake, return of the excess shipment, customer service, making amends, [Your Company Name], resolution, foresight, understanding, support