Subject: Apology for Over Shipment — Sincere Regrets for the Inconvenience Dear [Customer's Name], I hope this letter finds you well. We would like to extend our sincerest apologies for the recent inconvenience caused by the over shipment of your order [Order Number]. We understand the frustration it may have caused and deeply regret any inconvenience caused during your shopping experience with our company. At [Company Name], we take great pride in ensuring every customer receives their order accurately and within the specified timeframes. Unfortunately, an unforeseen error occurred that resulted in the shipment of additional items beyond what you had initially intended to purchase. Please rest assured that we have thoroughly investigated the matter to identify the root cause of this oversight. We have implemented additional checks and balances in our shipping process to prevent any such errors from happening in the future. It is our utmost priority to provide you with a seamless shopping experience and maintain your trust in our services. As a token of our genuine regret, we have already initiated the return process for the excess items, and they should be picked up from your location within the next [timeframe]. We kindly request your assistance in keeping them securely packaged until our designated courier arrives for the collection. Additionally, we have taken immediate steps to refund the unnecessary additional charges incurred, which should reflect in your account within the next [timeframe]. We understand that this oversight has inconvenienced you, and we deeply regret any inconvenience caused as a result. Our customer service team is here to assist you with any questions or concerns you may have during this process. Should any issue arise, please do not hesitate to reach out to us at [customer service number or email]. Once again, we sincerely apologize for this unfortunate incident and genuinely appreciate your understanding and patience. Your satisfaction remains our top priority, and we will strive to ensure that incidents like this do not occur in the future. Thank you for your understanding and continued support. Warm regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information] Different types of San Diego California Sample Letter for Apology for Over Shipment may vary in tone or length, but the content remains consistent. These variants could include: 1. Formal Apology for Over Shipment: A professional and polite letter sent to apologize for the over shipment, usually used for business-to-business transactions. 2. Personalized Apology for Over Shipment: A more personalized and empathetic letter highlighting the company's commitment to customer satisfaction, often used for individual consumers. 3. Apology for Over Shipment with Compensation: In cases where the inconvenience has caused significant trouble, this type of letter may include compensation, such as a refund, voucher, or discount on future purchases. 4. Apology for Repeat Over Shipment: When an over shipment incident has happened more than once, an additional section may be added to address the repeated error and reassure the customer about the measures taken to rectify the situation. Each type aims to convey genuine regret and measures taken to rectify the issue while ensuring customer satisfaction.