Subject: Apology for Over Shipment: Wake, North Carolina Dear [Customer's Name], We sincerely apologize for the inconvenience caused by the recent over shipment of your order. We understand the frustrations involved and would like to assure you that steps have been taken to rectify this mistake promptly. At [Company Name], we pride ourselves on providing efficient and accurate order fulfillment services. Unfortunately, in this instance, there was an internal error which resulted in an incorrect quantity of items being shipped to you. We deeply regret any inconveniences this may have caused and want to assure you that we are taking immediate action to prevent similar situations in the future. We recognize the importance of delivering quality customer service and would like to rectify this mistake to your satisfaction. Here are the steps we are taking: 1. Return and Refund: We have already initiated a return request for the excessive items shipped to you. Once the items are received at our facility, we will promptly process your refund for the excess items. 2. Express Reshipment: To compensate for the inconvenience caused, we are reshipping the correct quantity of items to you via express shipping at no additional cost. You can expect to receive the correct order within [timeframe], along with a prepaid return label for the return of the surplus items. 3. Quality Control Measures: We have implemented stricter quality control measures throughout our order fulfillment process, ensuring a meticulous review of order accuracy and quantities before shipment. 4. Employee Training and Supervision: We understand the importance of a well-trained and supervised team. We are reviewing our internal processes and implementing additional training sessions to minimize the chances of such errors occurring in the future. Once again, we sincerely apologize for any inconvenience this has caused you. We value your business and appreciate your understanding. Should you have any further concerns, questions, or suggestions, please do not hesitate to reach out to our customer support team at [contact details]. Thank you for your patience and cooperation. We look forward to serving you better in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name] Additional types of Wake, North Carolina Sample Letters for Apology for Over Shipment may include: 1. Apology for Over Shipment: Supplier Error 2. Apology for Over Shipment: Warehouse Mistake 3. Apology for Over Shipment: Shipping Company Error 4. Apology for Over Shipment: Manufacturing Oversight 5. Apology for Over Shipment: Clerical or System Error.