Subject: Sincere Apology for Not Crediting Your Payment — Alameda, California Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to formally apologize for an oversight on our part in failing to credit your payment [insert date]. Please accept my sincere apologies for any inconvenience or frustration this may have caused you. At [Company Name], we value each and every customer and strive for excellence in delivering impeccable services. We deeply regret that we did not promptly credit your payment towards your account. Our investigation reveals that there was a technical glitch in our payment processing system, which resulted in the error. This technical anomaly has been immediately addressed, and our IT team has implemented stringent measures to prevent any recurrence of such an issue in the future. Please be assured that your payment has now been fully credited to your account, including any late fees or penalties that may have been accumulated as a consequence of the delay. Additionally, we have taken the liberty to waive off any late fees as a gesture of goodwill and as an apology for our mistake. We understand how frustrating it can be when such discrepancies occur and the inconvenience it may have caused you. Our dedicated team is working diligently to rectify any inconveniences caused and prevent future occurrences. We are committed to providing you with outstanding customer service and ensuring the smooth operations of all payment transactions. On behalf of [Company Name], I would like to extend our sincerest apologies once again for any distress or frustration this error may have caused you. We appreciate your understanding and patience throughout this process and assure you that steps have been taken to prevent any recurrence in the future. Should you have any further concerns or inquiries, please do not hesitate to reach out to our customer support team at [contact information]. We are here to assist you in any way possible and resolve any outstanding concerns promptly. Thank you for your continued trust and loyalty to our company. We value your business and look forward to serving you with utmost efficiency and professionalism. Yours sincerely, [Your Name] [Your Title] [Company Name]