Subject: Apology for Accounting Errors and Notices of Past Due Payments — Houston, Texas Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to extend our sincere apologies for the accounting errors and past due notices you may have received from our company. We deeply regret the inconvenience caused and understand the frustration this may have caused. Houston, Texas, a vibrant sprawling metropolis known for its multiculturalism and diverse economic landscape, is the proud location where our company operates. We take great pride in catering to the needs of our valued customers like yourself, and we genuinely strive to provide exceptional service and accurate accounting. Regrettably, due to unforeseen circumstances and internal errors, discrepancies have occurred in our accounting department, leading to incorrect billing statements and past due notices. We fully acknowledge the gravity of these errors and the effects they may have had on your trust in our ability to serve you efficiently. Rest assured, as a responsible organization, we have taken immediate measures to rectify the situation. We have conducted a thorough review of our accounting systems, identifying the root cause of the errors, and implementing comprehensive corrective actions to prevent any recurrence. Additionally, our dedicated team has been diligently working to update the billing statements and rectify any inconsistencies in your account. We understand the inconvenience and frustration that may arise from receiving past due notices, and we assure you that we will do everything within our power to resolve this matter promptly. Our team is committed to working with you personally to address any concerns, answer questions, and provide any necessary clarifications regarding your account. We understand the seriousness of maintaining a positive customer-supplier relationship and want to convey our deepest apologies for any stress caused. We value your business immensely and strive to make amends for any inconveniences you have experienced. Please accept our heartfelt apologies once again for the accounting errors and past due notices. We genuinely appreciate your patience and understanding during this situation. Should you have any questions, please feel free to contact our dedicated customer service team at [phone number] or [email address]. Thank you for your continued support and trust in our brand. We look forward to serving you promptly and ensuring a seamless experience moving forward. Sincerely, [Your Name] [Your Position] [Company Name] [Company Address] [City, State, ZIP Code] [Phone Number] [Email Address]