Subject: Sincere Apologies for Accounting Errors and Past Due Notices — Oakland, Michigan Dear [Customer's Name], We hope this letter finds you well. We are writing to express our deepest apologies for the recent accounting errors and the issuance of past due notices associated with your account. We understand the inconvenience and frustration this may have caused, and we assure you that we are taking immediate action to rectify the situation. Oakland, Michigan is known for its vibrant community and thriving businesses, and we are proud to be a part of it. Ever since our establishment in this wonderful town, our goal has been to provide exceptional service and maintain strong relationships with our valued customers. We deeply regret that our recent accounting mishaps have tarnished the trust you have placed in us. We take full responsibility for the errors made in the accounting department, which led to the generation of incorrect past due notices. Our team of dedicated professionals is working tirelessly to rectify any discrepancies and reinstate accurate records. At [Company Name], we understand the inconvenience these mistakes and past due notices may have caused. We want to assure you that your satisfaction is our top priority. Therefore, we have taken the following steps to resolve this matter promptly: 1. Full Audit: We have initiated a comprehensive audit of our accounting system to identify any further errors and prevent them from recurring. This assessment will ensure accurate bookkeeping practices moving forward. 2. Error Correction: Our accounting team is diligently working to correct all accounting errors promptly and accurately. Rest assured that any undue charges or incorrect listings will be rectified immediately. 3. Streamlined Communication: We apologize for any miscommunication or confusion caused by the past due notices. We have taken measures to enhance our communication channels, ensuring that you receive accurate and timely updates regarding your account status. 4. Dedicated Support: We have assigned a dedicated representative to address any concerns or queries you may have regarding your account. They will be your central point of contact and will provide personalized assistance throughout this process. Please understand that we highly value your business, and your satisfaction is of utmost importance to us. We sincerely regret any inconvenience you may have experienced and will work diligently to restore your faith in our services. To mitigate any further inconvenience, we have decided to waive off any late fees associated with these accounting errors. We understand that trust is built over time, and we are committed to rebuilding that trust by ensuring that such errors do not occur in the future. Once again, we apologize for the accounting errors and the issuance of past due notices. We appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please do not hesitate to contact our dedicated representative, [Representative's Name], at [Contact Details]. Thank you for your understanding, and we look forward to serving you with excellence in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name]