Subject: Apology for Accounting Errors and Past Due Notices — San Jose, California Dear [Recipient's Name], I hope this letter finds you well. I am writing to sincerely apologize for the accounting errors that occurred in regard to your account with [Company Name]. We value your business, and it is our top priority to ensure accuracy and timeliness in all our financial operations. Regrettably, we have failed to meet these standards, resulting in past due notices being sent out in error. We would like to assure you that our accounting department has thoroughly investigated the matter and understands the exact cause of these errors. We have taken immediate steps to rectify the situation and prevent any such mistakes from occurring in the future. First and foremost, we deeply apologize for any inconvenience caused by the inaccurate past due notices. We understand the frustration this may have caused and assure you that this was an isolated incident. Our commitment to providing exceptional service remains unwavering. To make it right, we have already made the necessary adjustments to your account, and any erroneous late fees or penalties have been reversed. You can rest assured that your account is now up to date and accurately reflects the outstanding balance. Moving forward, we have implemented enhanced internal controls and implemented additional checks to ensure that similar errors do not recur. We have also scheduled additional training for our accounting team to avoid any future mistakes and to guarantee the highest level of accuracy when handling financial matters. We would like to apologize once again for any undue stress or inconvenience this situation may have caused. Furthermore, we truly value your patronage, and we are committed to providing you with the excellent service that you rightfully deserve. Your satisfaction is incredibly important to us, and we are taking every measure possible to prevent any recurrence. If you have any further concerns or questions, please do not hesitate to contact our customer service department at [phone number], or stop by our local office in San Jose, California. Our dedicated team will be more than happy to assist you in any way possible. Once again, we apologize for these errors and deeply appreciate your understanding and continued support. Thank you for your patience and cooperation. Sincerely, [Your Name] [Your Title/Position] [Company Name]