Dear [Customer], We appreciate your recent purchase from our store and understand that sometimes circumstances may hinder you from returning merchandise within the designated timeframe. However, we must kindly inform you that we are unable to accept the late return of the merchandise mentioned in your request. At [Company Name], we strive to provide excellent customer service while also adhering to our established policies. As stated in our return policy, all returns must be made within [number of days] days from the date of purchase. This policy ensures that we can maintain accurate inventory records and offer timely assistance to our valued customers. While we regret any inconvenience caused, we are unable to make exceptions to this policy. Nevertheless, we encourage you to consider alternative options to make the most out of your purchase. You may consider gifting the item to a friend or family member who would appreciate it, or even reselling it through a trusted platform. Please know that we are committed to your satisfaction and would be more than happy to assist you with any inquiries or concerns you may have regarding other products or services. Our friendly customer service team is available [mention contact hours] via [phone/email/live chat], and they will be glad to help you explore other options that might meet your needs. We value your business and hope to continue serving you in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] [Company Name] Keywords: Bexar, Texas, sample letter, refusal, accept, late return, merchandise.