Subject: Middlesex Massachusetts Sample Letter for Refusal to Accept Late Return of Merchandise Dear [Customer's Name], We hope this letter finds you well. We appreciate your recent purchase from our store and your interest in returning the merchandise. However, after carefully reviewing our return policy, we regret to inform you that we cannot accept your return as it has exceeded the stated time frame for returns. At [Store Name], we strive to provide the highest level of customer satisfaction, offering a fair and transparent return policy to ensure a seamless shopping experience for all our valued customers. According to our policy, any merchandise must be returned within [number of days] days of the original purchase date to qualify for a refund or exchange. We understand that unforeseen circumstances may sometimes arise, causing delays in returning an item. However, in order to maintain the integrity of our return process and treat all customers equally, we must adhere strictly to our policies. We kindly request that you review our return policy, which can be found on our website or a copy of which was provided with your purchase, to familiarize yourself with the terms and conditions. It outlines the timeframe within which returns are accepted, the condition the merchandise must be in, and the necessary accompanying documentation. Please note that as per our policy, any merchandise received beyond the stipulated return period will be considered ineligible for refund or exchange. We understand that this news may be disappointing, but we trust that you understand our commitment to maintaining a fair and consistent return experience for all our customers. Should you have any further questions or concerns, we encourage you to reach out to our customer support team at [customer support contact details]. We would be more than happy to assist you in any way we can, within the realms of our policy. Once again, we appreciate your business and look forward to serving you again in the future. We value your understanding and continued support. Best regards, [Your Name] [Your Position] [Store Name]