[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Dear [Customer's Name], I hope this letter finds you well. I am writing to address your recent request for a late return of merchandise at our store located in Phoenix, Arizona. At [Your Store Name], we strive to provide excellent customer service while also ensuring that our policies are followed diligently. Upon reviewing your request, we regret to inform you that we cannot accept your late return of merchandise. Our return policy, clearly mentioned on the purchase receipt, states that returns must be made within [number of days] days from the original purchase date. As it has been more than [number of days] days since your purchase, we are unable to accommodate your request. We understand that extenuating circumstances may arise, but in order to maintain fairness for all our customers, we must adhere to our established policies. Our return policy is in place to ensure that our inventory remains up-to-date and in good condition for the benefit of all our valued customers. We encourage you to review our return policy and keep it in mind for future purchases. We are always available to answer any questions or concerns you may have regarding our policies, and our friendly staff is here to assist you during your next visit to our store. Furthermore, we genuinely appreciate your understanding in this matter and hope you continue to choose [Your Store Name] for your shopping needs. Furthermore, we value your patronage and feedback, and we strive to improve our services based on customer experiences. Should you require any further assistance, please feel free to reach out to us at [Phone Number] or [Email Address]. Our team is ready to assist you in any way we can. Thank you for your understanding. Sincerely, [Your Name] [Your Store Name] [Your Position/Title]