[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer Name], I hope this letter finds you well. Thank you for reaching out to us regarding your recent purchase from [Company Name]. We genuinely value your satisfaction as a customer, and we apologize for any inconvenience you may have experienced in this matter. After carefully reviewing your request for a return of the merchandise [provide details of the item], we regret to inform you that we cannot accept the return at this time. As stated in our return policy, which was provided to you upon purchase and is also available on our website, we strictly adhere to a time limit for returns due to various factors such as inventory management and product condition. Unfortunately, your return request exceeds the specified time frame. We understand that unexpected circumstances can arise, but the timeframe for returns is an essential part of ensuring fair and efficient operations. We encourage our customers to review our policies thoroughly before making any purchases. By doing so, you can have a clear understanding of the terms and conditions, ensuring a smooth and satisfactory shopping experience. We are committed to maintaining high-quality standards for both our products and services. With this in mind, we assure you that rigorous quality checks were conducted on the merchandise you purchased to ensure its peak condition. We encourage you to make the most of your purchase, and our support team is available to assist you with any concerns or queries. We appreciate your understanding and continued support. Should you have any questions or require further assistance, please don't hesitate to reach out to our customer service department at [customer service contact details]. We are more than happy to help you find alternative solutions or address any other concerns you may have. Thank you once again for choosing [Company Name] as your preferred shopping destination. We look forward to serving you again in the future and exceeding your expectations. Best regards, [Your Name] [Your Title] [Company Name]