Los Angeles California Sample Letter for Complaint about a Product from a Long Time Customer

• Category: Letters - Nonlegal - Complaints
• State: Multi-State
• County: Los Angeles
• Control #: US-0140LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Complaint about [Product Name/Model Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my disappointment and dissatisfaction with a recent purchase of [Product Name/Model Number] from your esteemed company. As a long-time customer and advocate of your brand, I have always had high expectations for the quality and reliability of your products. However, my recent experience has left me deeply unsatisfied and compelled me to address my concerns. First and foremost, let me provide some background information regarding my previous purchases. Over the years, I have been a loyal and satisfied customer, having purchased several products from your company. Whether it was [Product A], [Product B], or [Product C], I have always appreciated the exceptional performance and durability your brand is known for. Unfortunately, my recent experience with [Product Name/Model Number] has been nothing short of frustrating and disheartening. I purchased the product on [Date] from [Retailer] and had high hopes based on my previous positive experiences with your company. However, right from the moment I unpacked the product, I noticed significant defects and discrepancies. [Describe the specific issues you encountered in detail, including any malfunctions, damages, or inconsistencies you have observed]. These problems have rendered the product almost unusable and have caused a great deal of inconvenience and frustration for me. As a long-time customer, I have always been impressed with the level of customer service provided by your company. Therefore, I kindly request that you address this issue promptly and take the necessary steps to rectify the situation. In consideration of my loyalty and the premium I paid for your product, I believe it is only fair to expect a swift solution. I propose the following course of action to resolve this matter: 1. A full refund of the purchase price or an exchange of the defective product for a new, fully functional one. 2. Compensation for any expenses incurred as a result of the defective product, such as repair costs or shipping fees. 3. Improved quality control and stricter inspections to prevent such issues from recurring in the future. I trust that your company values customer satisfaction as much as I do and will take my concerns seriously. If necessary, I am prepared to escalate this matter further and seek alternative remedies. I request a written response within [reasonable time frame, e.g., 14 days] to acknowledge receipt of this complaint and outline your proposed solution. Please feel free to contact me at [phone number] or via email at [email address] to discuss this matter further. Though I am greatly disappointed in this recent occurrence, I hope that our long-standing relationship and your commitment to customer service will prevail in resolving this issue. I look forward to a swift resolution and restoration of my confidence in your brand. Thank you for your prompt attention to this matter. Sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Complaint about [Product Name/Model Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my disappointment and dissatisfaction with a recent purchase of [Product Name/Model Number] from your esteemed company. As a long-time customer and advocate of your brand, I have always had high expectations for the quality and reliability of your products. However, my recent experience has left me deeply unsatisfied and compelled me to address my concerns. First and foremost, let me provide some background information regarding my previous purchases. Over the years, I have been a loyal and satisfied customer, having purchased several products from your company. Whether it was [Product A], [Product B], or [Product C], I have always appreciated the exceptional performance and durability your brand is known for. Unfortunately, my recent experience with [Product Name/Model Number] has been nothing short of frustrating and disheartening. I purchased the product on [Date] from [Retailer] and had high hopes based on my previous positive experiences with your company. However, right from the moment I unpacked the product, I noticed significant defects and discrepancies. [Describe the specific issues you encountered in detail, including any malfunctions, damages, or inconsistencies you have observed]. These problems have rendered the product almost unusable and have caused a great deal of inconvenience and frustration for me. As a long-time customer, I have always been impressed with the level of customer service provided by your company. Therefore, I kindly request that you address this issue promptly and take the necessary steps to rectify the situation. In consideration of my loyalty and the premium I paid for your product, I believe it is only fair to expect a swift solution. I propose the following course of action to resolve this matter: 1. A full refund of the purchase price or an exchange of the defective product for a new, fully functional one. 2. Compensation for any expenses incurred as a result of the defective product, such as repair costs or shipping fees. 3. Improved quality control and stricter inspections to prevent such issues from recurring in the future. I trust that your company values customer satisfaction as much as I do and will take my concerns seriously. If necessary, I am prepared to escalate this matter further and seek alternative remedies. I request a written response within [reasonable time frame, e.g., 14 days] to acknowledge receipt of this complaint and outline your proposed solution. Please feel free to contact me at [phone number] or via email at [email address] to discuss this matter further. Though I am greatly disappointed in this recent occurrence, I hope that our long-standing relationship and your commitment to customer service will prevail in resolving this issue. I look forward to a swift resolution and restoration of my confidence in your brand. Thank you for your prompt attention to this matter. Sincerely, [Your Name]