Dear [Company Name], I hope this letter finds you well. I am writing to express my deep dissatisfaction with a recent purchase I made from your company. As a long-time customer, I have always held your products in high regard, but the experience I had with my most recent purchase has left me feeling greatly disappointed. The product in question is [Product Name], which I have been using for several years now. In the past, I have found this product to be reliable, durable, and of excellent quality. However, this time, I am sad to say that my expectations were far from met. Upon receiving the product, I noticed several issues that were not present in my previous purchases. First and foremost, the product arrived damaged. The packaging was torn, and upon opening it, I discovered that the [specific component] was broken. This has greatly impacted the functionality of the product and rendered it almost unusable. Moreover, I found the overall build quality to be subpar compared to what I have come to expect from your company. The materials used in the manufacturing of this particular product seem flimsier and less durable. As a long-time customer, I have seen the decline in craftsmanship, and it is quite disheartening. I understand that sometimes mistakes happen or issues may arise during the production process. However, it is deeply disappointing to see a decline in quality in a product that I have grown to trust and rely on. As a loyal customer, I feel let down and believe that this matter should be addressed promptly. I am writing this letter in the hopes that you will take my concerns seriously and rectify the situation. As a preferred customer, I have always valued the excellent customer service provided by your company. Therefore, I kindly request that you replace the damaged product with a new one or provide a full refund. Furthermore, I urge you to closely review the quality control measures for this product to prevent similar instances from happening in the future. I believe that your company has the potential to restore its reputation for producing top-notch products, and I sincerely hope that this isolated incident is not indicative of a wider decline in quality. I have enclosed my purchase receipt and relevant documentation to support my claim. Furthermore, I trust that you will handle this matter promptly and fairly, taking into account the years of loyalty I have shown towards your brand. As a long-time customer, I have faith in your commitment to customer satisfaction and hope to continue our positive relationship in the future. Thank you for your attention to this matter. Sincerely, [Your Name] [Your Contact Information]
Maricopa Arizona Sample Letter for Complaint about a Product from a Long Time Customer
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I wish to complain about (name of product or service, with serial number or account number) that I purchased on (date and location of transaction). I am complaining because (the reason you are dissatisfied). To resolve this problem I would like you to (what you want the business to do).
How to Write a Strongly-Worded Letter of Complaint: A Summary Step 1: Make Sure You Send It to the Right Place.Step 2: Start the Letter With the Right Tone.Step 3: Explain the Problem Effectively.Step 4: Suggest a Solution.Step 5: Enclose or Attach Relevant and Necessary Documents.Step 6: Set a Time Limit.
Dear Contact person or Customer Service Manager, On date, I bought a name of goods purchased, model number etc. at location and other details of the transaction. I am disappointed because your name of goods purchased, etc. has not performed as it should, was faulty, etc.
Short introduction paragraph- Provide details about the product or service that is the subject of the complaint.State the issue with item or service.Indicate how you would like them to resolve your problem.Indicate you are including copies of the transaction document.
Customer Complaints Long Wait on Hold.Unavailable or Out of Stock Product.Repeating the Customer's Problem.Uninterested Service Rep.Poor Product or Service.No First Call Resolution.Lack of Follow Up.New Product or Feature Request.
How to write an effective complaint letter Be clear and concise.State exactly what you want done and how long you're willing to wait for a response.Don't write an angry, sarcastic, or threatening letter.Include copies of relevant documents, like receipts, work orders, and warranties.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
The very first line of your letter should clearly address why you are writing the letter and what your exact complaint is. Give as many pertinent facts as possible, including the date, time and location where you made the purchase or received the service, along with any relevant serial or model numbers.
I wish to complain about (name of product or service, with serial number or account number) that I purchased on (date and location of transaction). I am complaining because (the reason you are dissatisfied). To resolve this problem I would like you to (what you want the business to do).
