Dear [Customer's Name], We hope this letter finds you well. We are writing to address an important matter regarding your account with us at [Company Name]. It has come to our attention that your account is currently past due [or delinquent], and we want to bring this to your attention in order to find a suitable resolution. As a valued customer of [Company Name], we understand that unforeseen circumstances can sometimes lead to financial difficulties. However, it is important to address any outstanding balances promptly to avoid any further complications. In our efforts to provide you with unparalleled service, we have outlined the details of the past due [or delinquent] account below: Account Number: [Account Number] Outstanding Balance: [Amount Due] Due Date: [Due Date] The services provided to you by [Company Name] include [Brief description of services provided]. We take immense pride in our commitment to providing you with the highest quality services, but unfortunately, unpaid balances impact our ability to continue serving you effectively. Nonetheless, we recognize that situations may arise where certain financial constraints hinder timely payments. Therefore, we offer several options to resolve the outstanding balance on your account: 1. Payment in full: We kindly request that you remit the full outstanding balance by [Due Date]. This will effectively close the account and prevent any further collection efforts. 2. Installment plan: If paying the full amount all at once is not feasible, we are willing to work with you to establish a reasonable installment plan. Please contact our office to discuss this option further, enabling us to find an arrangement that suits your financial circumstances. 3. Financial hardship assistance: If you are experiencing significant financial hardship, we encourage you to reach out to our dedicated customer service team. We will assess your situation on a case-by-case basis and explore available options to help alleviate the burden. We pride ourselves on maintaining open lines of communication with our valued customers, and we sincerely hope that by engaging in a dialogue, we can reach a mutually beneficial resolution. Furthermore, we strongly urge you to address this issue promptly to prevent further escalation. Please note that if we do not receive payment or hear from you within [timeframe], we may be forced to escalate the matter with further actions, which may include legal remedies or reporting to credit bureaus. Our goal is to avoid these measures and work towards a positive resolution. Please do not hesitate to contact our customer service team at [Customer Service Phone Number] or respond to this letter via email at [Customer Service Email Address]. We are available [Operating Hours] to discuss any concerns or queries you may have. Thank you for your attention to this matter. We value your continued patronage and look forward to resolving this outstanding account balance promptly. Sincerely, [Your Name] [Your Title] [Company Name] [Contact Information] Different types of Mecklenburg North Carolina Sample Letters for conveying Statement of Services for past due or delinquent accounts may include variations in the offered payment options, tone, or emphasis on local laws and regulations regarding debt collection. For example, a letter specifically tailored for Mecklenburg County might provide additional information on the specific statutes governing overdue accounts in the region or include references to local resources for financial assistance.