[Your Name] [Your Company Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Denial of Request for Additional Discount Dear [Customer Name], I hope this letter finds you well. I appreciate your continued business and the opportunity to serve as your supplier for [product or service]. At [Your Company Name], we value our customers and strive to meet their needs through competitive pricing and exceptional service. I understand that you recently submitted a request for an additional discount on your most recent order, which was received on [insert date]. While we truly value your loyalty and your satisfaction is our top priority, I regret to inform you that we are unable to grant this particular request for an additional discount. At [Your Company Name], we carefully analyze our pricing structure to ensure it remains fair and competitive in the market. We take into consideration various factors including production costs, overhead expenses, market demand, and economic fluctuations. Our pricing has been designed to offer the best value proposition to all our customers while maintaining our commitment to quality and reliability. Please note that we have already applied the standard discount available to your account to ensure you receive the most competitive pricing possible. Unfortunately, granting additional discounts would create an imbalance in our pricing structure and undermine the fairness we strive to maintain across all customer accounts. Please understand that our decision is based on the sustainability and long-term viability of our business, as well as our commitment to all our valued customers. It is important for us to maintain consistent pricing policies to ensure fairness and equal treatment to all our customers. I would like to express my gratitude for your understanding and continued support. We value your business and are here to assist you with any concerns or questions you may have regarding your order or any other matter. If you have any further inquiries or need assistance with alternative solutions, please feel free to contact our customer service department at [phone number] or [email address]. We are committed to providing the highest level of service and will be more than happy to assist you. Thank you once again for choosing [Your Company Name] as your supplier of choice. We look forward to serving you in the future. Sincerely, [Your Name] [Your Title] [Your Company Name]