[Your Name] [Your Title/Position] [Your Company/Organization] [Your Address] [City, State, Zip] [Date] [Customer Name] [Customer Address] [City, State, Zip] Subject: Denial of Request for Additional Discount Dear [Customer's Name], I hope this letter finds you well. First and foremost, we would like to express our gratitude for your continued support and patronage at [Your Company/Organization]. We value your business and the relationship we have built with you throughout the years. However, we regret to inform you that we are unable to accommodate your recent request for an additional discount on [product/service]. Although we understand and highly appreciate your loyalty as a customer, we want to provide you with a transparent explanation for our decision. At [Your Company/Organization], we strive to offer fair and competitive pricing to all our customers while maintaining the quality and value of our products/services. Our pricing structure is carefully designed to ensure that we can sustain our operations, provide exceptional customer service, and deliver innovative solutions. We appreciate your confidence in our products/services and understand that budget constraints are a significant concern for businesses today. While we empathize with your situation, we have thoroughly assessed your request and concluded that granting an additional discount would not be financially feasible at the moment. To maintain consistency and fairness across all our customer relationships, we have implemented a standard pricing strategy that considers several factors, including market trends, production costs, and industry standards. This allows us to provide a mutually beneficial business arrangement for both parties involved. We assure you that our prices are competitive within the current market, and we continuously strive to enhance the value proposition we offer to all our customers. We remain committed to providing you with top-quality products/services and exceptional customer support throughout our partnership. If there are any other aspects of our products/services that you would like us to address or discuss further, please do not hesitate to contact our customer service department at [phone number] or via email at [email address]. We are always available to address any concerns or queries you may have. We genuinely appreciate your understanding and support in this matter. Furthermore, we value your business and look forward to a long-standing partnership. Please do not hesitate to reach out if there is anything else we can assist you with. Thank you once again for choosing [Your Company/Organization] as your trusted partner. We appreciate your loyalty and the opportunity to serve your needs. Sincerely, [Your Name] [Your Title/Position] [Your Company/Organization]