Subject: Apologies for Inability to Fulfill Your Recent Order — Notice of Delays [Your Company's Logo/Name] [Your Company's Address] [City, State, ZIP Code] [Phone Number] [Email Address] [Website URL] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Dear [Customer's Name], RE: NOTICE OF INABILITY TO FILL ORDERS We hope this letter finds you in good health and high spirits. We are writing to sincerely apologize for the recent inconvenience caused due to our inability to fulfill your order promptly. At [Your Company's Name], we take pride in delivering exceptional products and services to our valued customers. Unfortunately, due to unforeseen circumstances, we regret to inform you that we are currently experiencing production delays, impacting our ability to fulfill orders within the anticipated timeframe. Our production facilities in Wayne, Michigan, have been temporarily affected by an unexpected equipment malfunction, resulting in a disruption to our normal operations. This unforeseen event has caused a backlog in our order fulfillment process, and we are working diligently to rectify the situation and get back on track as soon as possible. We understand the frustration and inconvenience this may cause, and we genuinely apologize for any disappointment or inconvenience you may have experienced. As a token of our appreciation for your patience, and as compensation for the delay, we would like to offer you a [discount/credit/free upgrade] on your next purchase with us. Please accept this gesture of goodwill as a sincere apology for the delay. Our dedicated team is actively working to resolve the issue and expedite the fulfillment process. Based on our current assessment, we expect to resume normal operations and fulfill your order within [timeframe]. We assure you that every effort is being made to minimize the impact of this temporary setback and restore our commitment to providing you with exemplary service. We greatly value your business and the trust you have placed in us. Should you have any questions or concerns regarding your order, please do not hesitate to contact our customer service department at [customer service number] or by email at [customer service email]. Our representatives will be more than happy to assist you and provide regular updates until your order has been successfully delivered. Thank you for your understanding and patience during this challenging time. We genuinely appreciate your continued support, and we look forward to serving you soon. Sincerely, [Your Name] [Your Title] [Your Company's Name]