[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Return of Late Payment and Denial of Discount — Invoice [Invoice Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to discuss an issue regarding the late payment for Invoice [Invoice Number] and the denial of the discount that was previously offered to your company, [Company Name]. Firstly, I would like to bring to your attention the outstanding payment that was due on [Due Date]. We deeply value the business relationship we have built with your esteemed company over the years and want to ensure that all financial matters are promptly and effectively addressed. Upon reviewing our records, it came to our attention that the payment mentioned above was not received within the agreed-upon timeframe. Late payments can have a significant impact on our company's financial stability and operational efficiency. We kindly request that you rectify this situation promptly by submitting the outstanding payment amount of [Payment Amount], ensuring that it reaches our office within [X] days from the date of this letter. Secondly, I am writing to address the issue of the denied discount that was offered to your company. We understand that certain terms and conditions apply when availing discounts, including adhering to payment deadlines and fulfilling contractual obligations. Unfortunately, due to the late payment received, we regretfully inform you that we are unable to honor the previously agreed-upon discount for Invoice [Invoice Number]. Our company prides itself on providing top-notch products/services coupled with exceptional customer service, which includes offering tailored discounts to our valued clients. Nonetheless, we kindly urge you to understand that rules and policies must be upheld consistently to ensure fair treatment to all parties involved. We encourage you to communicate any concerns or queries you may have regarding the payment or the discount matter directly with our accounts department. They can be reached at [Accounts Department Contact Information], and they will be more than willing to assist you in resolving this issue promptly. Please note that we highly value your business and hope to continue our mutually beneficial partnership. We kindly request your cooperation in settling the overdue payment and understanding our limitation regarding the discount for the aforementioned invoice. We believe that by working together, we can overcome this hurdle and maintain our strong business relationship for years to come. Thank you for your attention to this matter. We look forward to resolving this issue swiftly and amicably. Should you require any additional documents or information, please do not hesitate to contact me directly. Yours sincerely, [Your Name] [Your Position/Title] [Your Company Name]