Dallas Texas Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• County: Dallas
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Vendor/Supplier Name] [Address] [City, State, ZIP Code] Subject: Request for Replacement of Damaged Merchandise — Invoice #[Invoice Number] Dear [Vendor/Supplier Name], I am writing to inform you of the unfortunate issue I encountered upon receiving my recent order from your esteemed company. I am a regular customer of your products, and it is with regret that I must report that some merchandise, specifically [describe the damaged items in detail], arrived in a damaged condition. To provide you with a better understanding of the extent of the damage, the [item(s)] exhibited the following issues: [describe the damage in detail, such as scratches, dents, cracks, or any other visible defects]. As your records will confirm, my order was placed on [date]. The package was well-sealed upon delivery, which indicates that the damage occurred prior to shipment. I can assure you that I take great care in handling received items and would not intentionally cause any damage. I understand that such incidents are rare, and I appreciate your understanding and prompt attention to resolving this matter. Furthermore, I kindly request you to replace the damaged merchandise with new, undamaged pieces that align with the specifications of my original order. Furthermore, in order to process my replacement request, I have attached the following supporting documents for your reference: 1. A copy of the purchase invoice [Invoice Number] which clearly indicates the damaged items. 2. Photographs clearly depicting the damage incurred during transit. I would appreciate it if you could acknowledge receipt of this email and confirm your course of action to resolve the issue promptly. Please advise on the estimated timeframe within which I can expect the replacement merchandise to be delivered. In case it is convenient for your team to inspect the damaged items, kindly contact me at your earliest convenience to arrange for a suitable date and time. I hope that this issue can be resolved swiftly and amicably so that I can continue to place my trust in your products and maintain the positive business relationship we have built thus far. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Vendor/Supplier Name] [Address] [City, State, ZIP Code] Subject: Request for Replacement of Damaged Merchandise — Invoice #[Invoice Number] Dear [Vendor/Supplier Name], I am writing to inform you of the unfortunate issue I encountered upon receiving my recent order from your esteemed company. I am a regular customer of your products, and it is with regret that I must report that some merchandise, specifically [describe the damaged items in detail], arrived in a damaged condition. To provide you with a better understanding of the extent of the damage, the [item(s)] exhibited the following issues: [describe the damage in detail, such as scratches, dents, cracks, or any other visible defects]. As your records will confirm, my order was placed on [date]. The package was well-sealed upon delivery, which indicates that the damage occurred prior to shipment. I can assure you that I take great care in handling received items and would not intentionally cause any damage. I understand that such incidents are rare, and I appreciate your understanding and prompt attention to resolving this matter. Furthermore, I kindly request you to replace the damaged merchandise with new, undamaged pieces that align with the specifications of my original order. Furthermore, in order to process my replacement request, I have attached the following supporting documents for your reference: 1. A copy of the purchase invoice [Invoice Number] which clearly indicates the damaged items. 2. Photographs clearly depicting the damage incurred during transit. I would appreciate it if you could acknowledge receipt of this email and confirm your course of action to resolve the issue promptly. Please advise on the estimated timeframe within which I can expect the replacement merchandise to be delivered. In case it is convenient for your team to inspect the damaged items, kindly contact me at your earliest convenience to arrange for a suitable date and time. I hope that this issue can be resolved swiftly and amicably so that I can continue to place my trust in your products and maintain the positive business relationship we have built thus far. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution. Yours sincerely, [Your Name]