San Diego California Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Letters - Nonlegal - Requests
• State: Multi-State
• County: San Diego
• Control #: US-0190LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Request for Replacement of Damaged Merchandise — Urgent! [Your Name] [Your Company Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Supplier/Manufacturer Name] [Supplier/Manufacturer Address] [City, State, ZIP Code] Dear [Supplier/Manufacturer Name], I am writing to request immediate replacement of the damaged merchandise received from your esteemed company, as per our recent purchase order [Order Number]. As a valued customer, I trust that you will promptly address this matter to ensure customer satisfaction and maintain our long-standing business relationship. I have carefully inspected the delivered order upon receipt, and I regret to inform you that the goods were received in an unacceptable condition. The state of the merchandise does not meet our quality standards nor the agreed-upon specifications outlined in our purchase agreement. To provide you with a clear understanding of the extent of the damage, I would like to detail the specific issues encountered: 1. Item Description: [Provide a brief description of the damaged item(s)]. — Defects: [Clearly describe the specific defects found]. — Quantity: [Provide the exact number of defective items]. 2. [Repeat the above format for any additional damaged items, if applicable]. Moreover, please find attached photographs of the damaged merchandise for your reference and review. These images will help demonstrate the substantial damage incurred during transit or handling, making them unsuitable for use or resale. Considering the urgency of this matter, I kindly request that you advise me of the necessary steps to proceed with the replacement. If applicable, please outline any specific procedures, forms, or documentation required to facilitate a swift resolution and minimize any further inconveniences. In addition to requesting replacement merchandise, I kindly inquire about any procedures or instructions for returning the damaged items to your location. Please advise on any shipping labels or return authorization documents that we must include for proper processing. Should you require any additional information or have further inquiries regarding this issue, please do not hesitate to contact me at the provided contact details. Your immediate action and support in addressing this matter will be greatly appreciated. We value our business association with your company and hope for a smooth resolution to this unfortunate incident. Your prompt attention to this matter will reinforce our confidence in your commitment to delivering high-quality goods and exceptional customer service. Thank you for your understanding and cooperation in resolving this matter promptly. Sincerely, [Your Name] [Your Company Name] [Your Title/Position]

Subject: Request for Replacement of Damaged Merchandise — Urgent! [Your Name] [Your Company Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Supplier/Manufacturer Name] [Supplier/Manufacturer Address] [City, State, ZIP Code] Dear [Supplier/Manufacturer Name], I am writing to request immediate replacement of the damaged merchandise received from your esteemed company, as per our recent purchase order [Order Number]. As a valued customer, I trust that you will promptly address this matter to ensure customer satisfaction and maintain our long-standing business relationship. I have carefully inspected the delivered order upon receipt, and I regret to inform you that the goods were received in an unacceptable condition. The state of the merchandise does not meet our quality standards nor the agreed-upon specifications outlined in our purchase agreement. To provide you with a clear understanding of the extent of the damage, I would like to detail the specific issues encountered: 1. Item Description: [Provide a brief description of the damaged item(s)]. — Defects: [Clearly describe the specific defects found]. — Quantity: [Provide the exact number of defective items]. 2. [Repeat the above format for any additional damaged items, if applicable]. Moreover, please find attached photographs of the damaged merchandise for your reference and review. These images will help demonstrate the substantial damage incurred during transit or handling, making them unsuitable for use or resale. Considering the urgency of this matter, I kindly request that you advise me of the necessary steps to proceed with the replacement. If applicable, please outline any specific procedures, forms, or documentation required to facilitate a swift resolution and minimize any further inconveniences. In addition to requesting replacement merchandise, I kindly inquire about any procedures or instructions for returning the damaged items to your location. Please advise on any shipping labels or return authorization documents that we must include for proper processing. Should you require any additional information or have further inquiries regarding this issue, please do not hesitate to contact me at the provided contact details. Your immediate action and support in addressing this matter will be greatly appreciated. We value our business association with your company and hope for a smooth resolution to this unfortunate incident. Your prompt attention to this matter will reinforce our confidence in your commitment to delivering high-quality goods and exceptional customer service. Thank you for your understanding and cooperation in resolving this matter promptly. Sincerely, [Your Name] [Your Company Name] [Your Title/Position]