Travis Texas Sample Letter for Request for Replacement of Damaged Merchandise: [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I am writing this letter to formally request a replacement for the damaged merchandise I recently received from your company. I am a loyal customer of Travis Texas, and I value the quality of your products and services. However, I regret to inform you that the merchandise I received was in an unacceptable condition due to damage during transit. To provide you with the necessary details, I have included the following information regarding the damaged merchandise: Order Number: [Insert Order Number] Product Description: [Insert Detailed Description] Date of Purchase: [Insert Date of Purchase] Condition on Arrival: [Insert Description of Damage] Supporting Documentation: [Attach any relevant photos or documents, if applicable] The damaged merchandise was clearly a result of mishandling during shipment, as the packaging appeared to be intact upon delivery. I have been a satisfied customer for years, and I believe this incident was an unfortunate anomaly. As a solution, I kindly request a replacement for the damaged merchandise at your earliest convenience. I would greatly appreciate it if you could prioritize this matter to ensure a seamless resolution. Moreover, it would be helpful if you could provide an estimated timeframe for the replacement shipment. To proceed with the replacement request, please advise me on the necessary steps I need to take or any forms that need to be filled out. If there are any costs associated with the replacement process, please let me know and provide the appropriate payment options. I have always admired the exemplary customer service provided by Travis Texas, and I am confident that you will handle this matter with the utmost professionalism. I trust in your commitment to customer satisfaction and hope that this situation can be resolved swiftly and amicably. Furthermore, I look forward to your prompt response and a favorable resolution. Please do not hesitate to contact me if you require any further information or clarification. Thank you for your attention to this matter, and I remain a loyal customer of Travis Texas. Sincerely, [Your Name]