Maricopa Arizona Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• County: Maricopa
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. Subject: Request for Resolution: Defective Goods Purchase — [Your Order/Purchase Details] [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Merchant/Company Name] [Merchant/Company Address] [City, State, Zip Code] Dear [Merchant/Company Name], I am writing to bring to your attention a recent purchase I made from your esteemed establishment. Unfortunately, I have encountered a significant issue with the product received, which I believe qualifies as a defective goods case. This letter serves as a formal request for resolution regarding the said matter. Order/Purchase Details: Order Number: [Enter Order Number] Date of Purchase: [Enter Date of Purchase] Product Name: [Enter Product Name] Product Serial/ID Number: [Enter Product Serial/ID Number] Purchase Price: [Enter Purchase Price] Description of the Issue: [Provide a detailed explanation of the issue you encountered with the product. Utilize factual information, provide a chronological sequence of events, and specify the problem with the product. Use clear and concise language to explain the defect.] Attempts for Resolution: [Describe any previous attempts made to resolve the issue, including conversations with customer service representatives, emails correspondences, or any other relevant communication. If you have received any instructions or recommendations, mention them here.] Request for Resolution: Considering the aforementioned circumstances, I kindly request the following resolution options: 1. Repair: I request that you repair the defective product or provide a replacement of the same model or an equivalent alternative at no additional cost to me. 2. Refund: If repair or replacement is not feasible, I request a full refund of the purchase price, including any related shipping costs and taxes incurred. 3. Store Credit/Exchange: Alternatively, I would be open to receiving store credit or an exchange for a different product of equal value from your range of merchandise. Proofs of Purchase: Please find enclosed copies of the following documents as proof of purchase and validation of my claim: 1. Receipt/Invoice 2. Order Confirmation Email 3. Any other relevant supporting documents (if applicable) Response Deadline: I kindly request that you provide a resolution to this matter within [mention a reasonable timeframe, e.g., 14 days] upon receiving this letter. Failure to do so may result in further escalation of the issue. Your prompt attention to this matter would be greatly appreciated. I have always held your company in high regard and firmly believe in your commitment to customer satisfaction. I look forward to your swift response and an amicable resolution to this matter. Thank you for your cooperation. Sincerely, [Your Name]

Subject: Request for Resolution: Defective Goods Purchase — [Your Order/Purchase Details] [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Merchant/Company Name] [Merchant/Company Address] [City, State, Zip Code] Dear [Merchant/Company Name], I am writing to bring to your attention a recent purchase I made from your esteemed establishment. Unfortunately, I have encountered a significant issue with the product received, which I believe qualifies as a defective goods case. This letter serves as a formal request for resolution regarding the said matter. Order/Purchase Details: Order Number: [Enter Order Number] Date of Purchase: [Enter Date of Purchase] Product Name: [Enter Product Name] Product Serial/ID Number: [Enter Product Serial/ID Number] Purchase Price: [Enter Purchase Price] Description of the Issue: [Provide a detailed explanation of the issue you encountered with the product. Utilize factual information, provide a chronological sequence of events, and specify the problem with the product. Use clear and concise language to explain the defect.] Attempts for Resolution: [Describe any previous attempts made to resolve the issue, including conversations with customer service representatives, emails correspondences, or any other relevant communication. If you have received any instructions or recommendations, mention them here.] Request for Resolution: Considering the aforementioned circumstances, I kindly request the following resolution options: 1. Repair: I request that you repair the defective product or provide a replacement of the same model or an equivalent alternative at no additional cost to me. 2. Refund: If repair or replacement is not feasible, I request a full refund of the purchase price, including any related shipping costs and taxes incurred. 3. Store Credit/Exchange: Alternatively, I would be open to receiving store credit or an exchange for a different product of equal value from your range of merchandise. Proofs of Purchase: Please find enclosed copies of the following documents as proof of purchase and validation of my claim: 1. Receipt/Invoice 2. Order Confirmation Email 3. Any other relevant supporting documents (if applicable) Response Deadline: I kindly request that you provide a resolution to this matter within [mention a reasonable timeframe, e.g., 14 days] upon receiving this letter. Failure to do so may result in further escalation of the issue. Your prompt attention to this matter would be greatly appreciated. I have always held your company in high regard and firmly believe in your commitment to customer satisfaction. I look forward to your swift response and an amicable resolution to this matter. Thank you for your cooperation. Sincerely, [Your Name]