Oakland Michigan Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• County: Oakland
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Complaint regarding Defective Goods Dear [Recipient's Name], I am writing to express my dissatisfaction with the recent purchase of [Product Name] from your esteemed company. I have recently received the product, but to my dismay, it is apparent that the goods I received are defective. As a loyal customer of [Company Name], I trust that you will take appropriate action to rectify this matter promptly. I am attaching the invoice/receipt (Reference Number: [Invoice Number]) for the purchase of [Product Name] made on [Date of Purchase]. Upon careful inspection, I discovered the following defects in the product: 1. [Describe Defect 1]: [Provide specific details about the defect, such as broken parts, faulty circuitry, or any other issue affecting the functionality or appearance of the product.] 2. [Describe Defect 2]: [Elaborate on the second defect, if applicable.] These defects are substantial and render the product unusable or of significantly lower value than expected. As a consumer, I have certain rights and expectations, including receiving products of acceptable quality. I kindly request that you take the following actions to resolve this matter: 1. Provide a thorough explanation of the cause of the defects mentioned above and acknowledge your responsibility for the issues encountered. 2. Arrange for the immediate replacement of the defective [Product Name] with a new product that meets the required quality standards. Please ensure that the replacement is delivered to my address within [specific time frame] to avoid any inconvenience caused. 3. Cover the expenses associated with the return of the defective product using a shipping method of your choice. I will be available to provide you with the tracking details once the return is initiated. 4. Compensate me for any additional expenses incurred due to the defective product, such as shipping costs or any temporary alternatives I had to purchase, by either issuing a refund or store credit. I believe that resolving this issue promptly will not only ensure my satisfaction as a customer but also reflect positively on your company's commitment to providing high-quality products and excellent customer service. I trust that you will handle this matter with the utmost urgency and resolve it to my full satisfaction. Furthermore, I kindly request a response within [specific time frame] to confirm the steps you will be taking to address this issue. Please contact me at [your phone number] or [your email address] to discuss this matter further. Thank you for your prompt attention to this matter. I remain hopeful that you will resolve this matter amicably and maintain our long-standing business relationship. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Subject: Complaint regarding Defective Goods Dear [Recipient's Name], I am writing to express my dissatisfaction with the recent purchase of [Product Name] from your esteemed company. I have recently received the product, but to my dismay, it is apparent that the goods I received are defective. As a loyal customer of [Company Name], I trust that you will take appropriate action to rectify this matter promptly. I am attaching the invoice/receipt (Reference Number: [Invoice Number]) for the purchase of [Product Name] made on [Date of Purchase]. Upon careful inspection, I discovered the following defects in the product: 1. [Describe Defect 1]: [Provide specific details about the defect, such as broken parts, faulty circuitry, or any other issue affecting the functionality or appearance of the product.] 2. [Describe Defect 2]: [Elaborate on the second defect, if applicable.] These defects are substantial and render the product unusable or of significantly lower value than expected. As a consumer, I have certain rights and expectations, including receiving products of acceptable quality. I kindly request that you take the following actions to resolve this matter: 1. Provide a thorough explanation of the cause of the defects mentioned above and acknowledge your responsibility for the issues encountered. 2. Arrange for the immediate replacement of the defective [Product Name] with a new product that meets the required quality standards. Please ensure that the replacement is delivered to my address within [specific time frame] to avoid any inconvenience caused. 3. Cover the expenses associated with the return of the defective product using a shipping method of your choice. I will be available to provide you with the tracking details once the return is initiated. 4. Compensate me for any additional expenses incurred due to the defective product, such as shipping costs or any temporary alternatives I had to purchase, by either issuing a refund or store credit. I believe that resolving this issue promptly will not only ensure my satisfaction as a customer but also reflect positively on your company's commitment to providing high-quality products and excellent customer service. I trust that you will handle this matter with the utmost urgency and resolve it to my full satisfaction. Furthermore, I kindly request a response within [specific time frame] to confirm the steps you will be taking to address this issue. Please contact me at [your phone number] or [your email address] to discuss this matter further. Thank you for your prompt attention to this matter. I remain hopeful that you will resolve this matter amicably and maintain our long-standing business relationship. Yours sincerely, [Your Name]