Suffolk New York Sample Letter for Defective Goods

• Category: Letters - Nonlegal - Customers
• State: Multi-State
• County: Suffolk
• Control #: US-0191LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form. [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Address] [City, State, Zip Code] Subject: [Order Number / Invoice Number] — Defective Goods Complaint Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a matter regarding a recent purchase from your esteemed company. On [Date of Purchase], I ordered [Product Name / Description] from your website. However, upon inspection, I have discovered that the received goods are defective and do not meet the expected quality standards. Enclosed with this letter, I have included copies of the relevant documents such as the invoice, order confirmation, and any other relevant evidence to support my claim. Upon further examination, I have identified the following defects: 1. [Describe Defect 1] 2. [Describe Defect 2] 3. [Describe Defect 3] (Add more defects if applicable) The defects mentioned above render the product unsuitable for its intended use, undermining my satisfaction as a customer. As a result, I kindly request that you take immediate action to rectify this issue. I understand that there are various options available to resolve this matter, and I would like to suggest a few options for your consideration: 1. Full Refund: I request a full refund of the purchase price, including any shipping costs incurred. 2. Replacement: Provide a replacement product that meets the required quality standards, free of any defects, at your earliest convenience. 3. Store Credit: Issue a store credit equivalent to the purchase price, which I can utilize for future purchases on your platform. Kindly inform me of the option you find most suitable, so that we can swiftly resolve this matter to both our satisfactions. As a consumer, I believe it is essential to maintain good relationships between customers and vendors, and I trust that your organization prioritizes customer satisfaction. I kindly request your prompt response within [reasonable time frame, e.g., 10 business days] from the date of receipt of this letter. Failure to provide a satisfactory resolution within the specified time period may compel me to explore alternative means to seek redress, such as lodging a complaint with consumer protection agencies or seeking legal advice. I appreciate your attention to this matter and your prompt action in rectifying the defects. Please contact me at [Your Phone Number] or [Your Email Address] at your earliest convenience to discuss this issue further. Thank you for your immediate attention to this matter, and I look forward to a prompt resolution. Sincerely, [Your Name]

[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Address] [City, State, Zip Code] Subject: [Order Number / Invoice Number] — Defective Goods Complaint Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a matter regarding a recent purchase from your esteemed company. On [Date of Purchase], I ordered [Product Name / Description] from your website. However, upon inspection, I have discovered that the received goods are defective and do not meet the expected quality standards. Enclosed with this letter, I have included copies of the relevant documents such as the invoice, order confirmation, and any other relevant evidence to support my claim. Upon further examination, I have identified the following defects: 1. [Describe Defect 1] 2. [Describe Defect 2] 3. [Describe Defect 3] (Add more defects if applicable) The defects mentioned above render the product unsuitable for its intended use, undermining my satisfaction as a customer. As a result, I kindly request that you take immediate action to rectify this issue. I understand that there are various options available to resolve this matter, and I would like to suggest a few options for your consideration: 1. Full Refund: I request a full refund of the purchase price, including any shipping costs incurred. 2. Replacement: Provide a replacement product that meets the required quality standards, free of any defects, at your earliest convenience. 3. Store Credit: Issue a store credit equivalent to the purchase price, which I can utilize for future purchases on your platform. Kindly inform me of the option you find most suitable, so that we can swiftly resolve this matter to both our satisfactions. As a consumer, I believe it is essential to maintain good relationships between customers and vendors, and I trust that your organization prioritizes customer satisfaction. I kindly request your prompt response within [reasonable time frame, e.g., 10 business days] from the date of receipt of this letter. Failure to provide a satisfactory resolution within the specified time period may compel me to explore alternative means to seek redress, such as lodging a complaint with consumer protection agencies or seeking legal advice. I appreciate your attention to this matter and your prompt action in rectifying the defects. Please contact me at [Your Phone Number] or [Your Email Address] at your earliest convenience to discuss this issue further. Thank you for your immediate attention to this matter, and I look forward to a prompt resolution. Sincerely, [Your Name]