Subject: Follow-up on Duplicate Order: Your Action Required Dear [Customer's Name], We hope this letter finds you well. We are writing to address an issue related to your recent order, which appears to have been duplicated in our system. We apologize for any inconvenience this may have caused and are eager to rectify the situation promptly. Upon reviewing our records, we have noticed that order #[Order Number] was inadvertently processed more than once. This duplicity resulted in multiple shipments being sent out to your address. We understand that this kind of error can be frustrating and time-consuming, and we sincerely apologize for any inconveniences you may have experienced. To streamline the process and ensure a hassle-free resolution, we kindly request your cooperation in the following steps: 1. Identify Duplicate Delivery: Please cross-verify the items you received against the order details on the enclosed copy of the packing slip(s). Highlight and confirm any duplication(s) in the delivered products, including their respective order numbers. 2. Retain Duplicate Products: It would be greatly helpful if you could retain the duplicate product(s) until further notice. These duplicate item(s) will need to be returned to us once we provide you with a prepaid return shipping label and instructions for their return. 3. Contact Customer Support: To facilitate this resolution process, we have dedicated a team of customer service representatives who are ready to address any questions or concerns you may have. You can contact our customer support department at [Phone Number] or [Email Address]. Please provide them with your unique order number #[Order Number] for quick reference. Once again, please accept our sincerest apologies for any inconvenience caused by this error. Rest assured, we are working diligently to investigate the root cause and implement measures to prevent a recurrence in the future. Your satisfaction is of utmost importance to us, and we are committed to rectifying this situation promptly. We appreciate your understanding and cooperation in resolving this matter. Your prompt response, confirmation of the duplicate order, and feedback are invaluable to us. Please reply to this letter within [Number of Days] days to ensure a swift resolution. Thank you for your continued trust in our company, and we look forward to hearing from you soon. Sincerely, [Your Name] [Your Position] [Company Name] Keywords: Mecklenburg North Carolina, duplicate order, shipping error, inconvenience, resolution process, packing slip, duplicate product, return shipping label, customer support, investigation, recurrence prevention, satisfaction, cooperation, prompt response, feedback, trust.
Subject: Follow-up on Duplicate Order: Your Action Required Dear [Customer's Name], We hope this letter finds you well. We are writing to address an issue related to your recent order, which appears to have been duplicated in our system. We apologize for any inconvenience this may have caused and are eager to rectify the situation promptly. Upon reviewing our records, we have noticed that order #[Order Number] was inadvertently processed more than once. This duplicity resulted in multiple shipments being sent out to your address. We understand that this kind of error can be frustrating and time-consuming, and we sincerely apologize for any inconveniences you may have experienced. To streamline the process and ensure a hassle-free resolution, we kindly request your cooperation in the following steps: 1. Identify Duplicate Delivery: Please cross-verify the items you received against the order details on the enclosed copy of the packing slip(s). Highlight and confirm any duplication(s) in the delivered products, including their respective order numbers. 2. Retain Duplicate Products: It would be greatly helpful if you could retain the duplicate product(s) until further notice. These duplicate item(s) will need to be returned to us once we provide you with a prepaid return shipping label and instructions for their return. 3. Contact Customer Support: To facilitate this resolution process, we have dedicated a team of customer service representatives who are ready to address any questions or concerns you may have. You can contact our customer support department at [Phone Number] or [Email Address]. Please provide them with your unique order number #[Order Number] for quick reference. Once again, please accept our sincerest apologies for any inconvenience caused by this error. Rest assured, we are working diligently to investigate the root cause and implement measures to prevent a recurrence in the future. Your satisfaction is of utmost importance to us, and we are committed to rectifying this situation promptly. We appreciate your understanding and cooperation in resolving this matter. Your prompt response, confirmation of the duplicate order, and feedback are invaluable to us. Please reply to this letter within [Number of Days] days to ensure a swift resolution. Thank you for your continued trust in our company, and we look forward to hearing from you soon. Sincerely, [Your Name] [Your Position] [Company Name] Keywords: Mecklenburg North Carolina, duplicate order, shipping error, inconvenience, resolution process, packing slip, duplicate product, return shipping label, customer support, investigation, recurrence prevention, satisfaction, cooperation, prompt response, feedback, trust.
