Oakland Michigan Sample Letter for Follow-up on Duplicate Order

• Category: Letters - Nonlegal - Follow-Up
• State: Multi-State
• County: Oakland
• Control #: US-0246LR
• Format: Word; Rich Text

Description

Sample Letter for Follow-up on Duplicate Order Subject: Following up on Duplicate Order — Urgent Action Required Dear [Customer's Name], I hope this email finds you well. I am writing to you regarding an important matter related to your recent order placed with our organization. It has come to our attention that a duplicate order was processed, resulting in two identical invoices and shipment notifications being sent to you. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are taking immediate action to rectify the situation. Our team is committed to providing exceptional customer service, and we deeply regret any frustration or confusion this duplicate order may have caused. To resolve this matter efficiently, we kindly request your cooperation. We have listed below the details of the duplicate order along with the necessary instructions to assist us in resolving it promptly: Order Number: [Order Number] Order Date: [Order Date] Products Ordered: [List of Products] Total Order Value: [Total Amount] Please take a moment to review the provided information for accuracy. If you have any changes or discrepancies to report, kindly notify us within the next 48 hours by replying to this email or by contacting our customer service department at [Customer Service Contact Information]. There are two available options to address this issue: 1. Cancellation of Duplicate Order: If you wish to cancel the duplicate order, please inform us as soon as possible, and we will proceed with the necessary actions to immediately halt the shipment and refund the duplicate charges to your original payment method. 2. Confirmation of Acceptance: If you intended to place two separate orders, please confirm your acceptance of both invoices and shipments by replying to this email. In this case, we will proceed with the delivery, ensuring you receive both orders as scheduled. Please note that failing to respond within the given time frame may result in both orders being shipped and invoiced, and additional charges may apply. Once again, we sincerely apologize for any trouble this may have caused, and we commit ourselves to rectifying this situation promptly and satisfactorily. Your satisfaction is our priority, and we appreciate your patience and understanding throughout this process. Should you have any further inquiries, concerns, or require any assistance, please do not hesitate to reach out to us. We value your business and are determined to provide you with the exceptional service you deserve. Thank you for your attention to this matter, and we look forward to resolving this duplicate order situation to your satisfaction. Best regards, [Your Name] [Your Position / Title] [Company Name] [Contact Information: Phone, Email]

Subject: Following up on Duplicate Order — Urgent Action Required Dear [Customer's Name], I hope this email finds you well. I am writing to you regarding an important matter related to your recent order placed with our organization. It has come to our attention that a duplicate order was processed, resulting in two identical invoices and shipment notifications being sent to you. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are taking immediate action to rectify the situation. Our team is committed to providing exceptional customer service, and we deeply regret any frustration or confusion this duplicate order may have caused. To resolve this matter efficiently, we kindly request your cooperation. We have listed below the details of the duplicate order along with the necessary instructions to assist us in resolving it promptly: Order Number: [Order Number] Order Date: [Order Date] Products Ordered: [List of Products] Total Order Value: [Total Amount] Please take a moment to review the provided information for accuracy. If you have any changes or discrepancies to report, kindly notify us within the next 48 hours by replying to this email or by contacting our customer service department at [Customer Service Contact Information]. There are two available options to address this issue: 1. Cancellation of Duplicate Order: If you wish to cancel the duplicate order, please inform us as soon as possible, and we will proceed with the necessary actions to immediately halt the shipment and refund the duplicate charges to your original payment method. 2. Confirmation of Acceptance: If you intended to place two separate orders, please confirm your acceptance of both invoices and shipments by replying to this email. In this case, we will proceed with the delivery, ensuring you receive both orders as scheduled. Please note that failing to respond within the given time frame may result in both orders being shipped and invoiced, and additional charges may apply. Once again, we sincerely apologize for any trouble this may have caused, and we commit ourselves to rectifying this situation promptly and satisfactorily. Your satisfaction is our priority, and we appreciate your patience and understanding throughout this process. Should you have any further inquiries, concerns, or require any assistance, please do not hesitate to reach out to us. We value your business and are determined to provide you with the exceptional service you deserve. Thank you for your attention to this matter, and we look forward to resolving this duplicate order situation to your satisfaction. Best regards, [Your Name] [Your Position / Title] [Company Name] [Contact Information: Phone, Email]